BetterCloud is the market leader for SaaS Operations, enabling IT professionals to transform their employee experience, maximize operational efficiency, & centralize data protection. With no-code automation enabling zero-touch workflows, thousands of forward-thinking organizations like Oscar Health, & Cloud Factory now rely on BetterCloud to automate processes & policies across their cloud application portfolio.

With 10+ years of experience pioneering the SaaS Operations movement, BetterCloud now serves the worlds largest community of SaaSOps experts. As host of Altitude, the industrys leading SaaSOps event, & publisher of The State of SaaSOps Report, the categorys definitive market research, BetterCloud is recognized by customers (G2) & leading analyst firms (Gartner & Forrester) as the market leader in SaaS Operations. 

This role is a remote contractor position. BetterCloud has a dynamic & growing presence, with offices in New York City, Atlanta, GA, & our first international office in Mexico City. In addition to our global offices, we have a strong remote talent network across the U.S. BetterCloud is backed by some of the best technology investors, including Vista Equity Partners, Warburg Pincus, Bain Capital, & Accel.

As a Manual QA Engineer at BetterCloud, you will play a key role in ensuring the quality & reliability of our software products through thorough manual testing. We are looking for someone who is passionate about identifying issues, improving processes, & working collaboratively with engineering teams to deliver high-quality software. The ideal candidate will have a strong attention to detail & a commitment to ensuring the best user experience by meticulously testing software & identifying areas for improvement.

About You:

• You have at least 2-3 years of experience as a Manual QA Engineer or in a similar role, with a proven track record of delivering high-quality results.
• Youre comfortable testing web applications & ensuring they work smoothly for users.
• You have an experience in clarifying business requirements
• You are skilled in designing, executing, & reporting on test cases, with a strong focus on thorough & effective testing strategies.
• You are comfortable documenting & troubleshooting issues, providing clear feedback to developers & stakeholders.
• You have a solid understanding of various testing methods, techniques, & types (e.g., functional, regression, usability, etc.).
• You enjoy working in an Agile environment & collaborating closely with developers to keep things moving quickly.
• You have strong communication skills, both verbal & written, with the ability to convey complex technical issues clearly to both technical & non-technical audiences. 
• Youre comfortable with English (B2+), & can work effectively with teams across different locations.
• You have an analytical mindset & strong problem-solving abilities, enabling you to quickly identify issues & find effective solutions.
• You have experience with SQL & are comfortable running queries to verify data & troubleshoot issues

What Youll Do

• Partner with teams in the US, Mexico, India & Ukraine to solve complex challenges of product integration & simplification of tech stack. 

• Perform thorough functional testing for new features
• Identify, record, document thoroughly, & track bugs
• Liaise with internal teams (e.g., developers & product managers) to identify new feature requirements
• Diagnose & report issues & defects based on test failures
• Work independently & communicate with the various teams involved with the release process & testing
• Fully participate in the testing process through the entire lifecycle
  
  

Nice to have

Experience in working with test management systems (Zephyr/TestRail etc.)Experience in working with ticket/document management systems (JIRA/Confluence)Hands on experience with test automation processesExperience in working with/testing GraphQL/REST API

Goals

By the end of week 1, you will:

• Meet with your onboarding buddy
• Set up meet-and-greets with stakeholders & your peers in other squads
• Learn how the engineering organization is structured
• Become familiar with how we plan, build & deploy work at BetterCloud
• Ensure you have access to all our software development tools

By the end of 30 days, you will:

• Become familiar with the code base for the product(s) you support
• Ensure your local build environment is set up & functional
• Identify technical mentoring opportunities for your team & a plan to provide that mentorship
• Become familiar with the roadmap & priorities for your team
• Begin implementation of your teams top priorities, working closely with the staff engineer & other team members

At Bettercloud, we believe that our employees' gender identity & expression, race, ethnicity, religion, origin, sexual orientation, physical or mental disability, age & other characteristics enrich our corporate culture & our workplace. Thats why we have a mission to foster a culture at BetterCloud that empowers, celebrates, & values our differences allowing us to bring our true self to work. DEI&B is core to who we are & what we do. From an employee-led Diversity Council empowering our differences, to multiple Employee Resource Groups (ERGs) creating a strong sense of belonging, to frequent outside speakers focusing on DEI&B topics, our commitment to DEI&B is non negotiable. Bettercloud is an equal opportunity employer & will continue to empower, celebrate & value our differences in order to grow community, safety & trust in our work environment. Join us & be part of an organization that celebrates & respects diversity. If you are interested in knowing more about our DEIB efforts, please visit our website:  https://www.bettercloud.com/diversity/

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