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Visa // credit cards
   Posted: Wednesday, November 06, 2019
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  Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

This organization provides client configuration & implementation expertise involving a unique set of skills with highly specialized knowledge of the complex systems & applications as it relates to Client programs, transaction processing/routing & its implications to clients & cardholders. Clients include financial institutions, third party processors, non-traditional clients, state-owned entities, merchants, & direct connect merchants.

This is a client facing & an individual contributor role responsible for managing non-routine configuration activities along with identifying & resolving issues of low to mid complexity. This position is at a professional level & requires an individual to work independently while receiving moderate guidance.


  • Provide implementation & configuration support to assigned Visa clients and/or in assigned market; meet all milestones & deliverables in a timely manner; Ensure customer expectations are met & exceeded
  • Coordinate directly with clients to understand card program set up requirements & facilitate new card program installations, conversions & maintenance requests without customer impact
  • Manage non-routine processing & change requests, as well as support customer initiatives
  • Partner & present opportunities to clients with the objective of increasing performance & further educating clients on programs
  • Act as approver for other analysts on client program changes
  • Prepare & maintain detailed project plans, status reports, & issues logs in support of client projects and/or initiatives
  • Build & enhance positive working relationships with Visa clients & internal stakeholders
  • Represent customer system & operational requirements to internal Visa organizations
  • Coordinate internal Visa resources to ensure delivery on commitments
  • Report customer project accomplishments & deliverables to management monthly
  • Provide training to internal and/or cross-functional teams & external clients, as applicable
  • Proactively identify & recommend opportunities for process improvement resulting in improved efficiency & effectiveness, & increased customer satisfaction

Basic Qualifications:

  • 2 years of work experience with a Bachelors Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
  • Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.)
  • Excellent time management, organization, & planning skills are essential
  • Excellent verbal, written, presentation & interpersonal skills are required
  • Ability to comprehend & translate complex technical issues & apply to business solutions
  • Demonstrate ability to articulate complex technical terms or processes into business language
  • Able to set priorities, influence others, & manage customer expectations
  • Demonstrate success in customer relationship management
  • Self-starter with a demonstrated ability to achieve results as part of an effective team, & ability to effectively prioritize & multi-task under deadlines
  • Working knowledge of client business drivers as it relates to their operations & processing services.
  • Spanish & English required.

Preferred Qualifications:

  • 3 or more years of work experience with a BachelorsDegree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
  • 5 years' equivalent work experience in a customer support role in software, financial or information services.
Please submit resume in English format
Additional Information

Work hours: 8 hours - Regular Office hours

Travel:Position might require occasional travel for training or team meetings -

Physical Requirements:This position will be performed in an office setting. The position will require the incumbent to sit & stand at a desk, communicate in person & by telephone, frequently operate standard office equipment, such as telephones & computers, reach with hands & arms, & bend or lift up to 25 pounds.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines & applicable local law.

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