Acquia - Design Researcher (UX)

At Acquia, we're revolutionizing digital experiences. As an innovator in the tech industry, our platform built around Drupal empowers the most ambitious brands to embrace innovation, creating meaningful customer interactions. We thrive on community & collaboration, giving our clients the tools & freedom to shape the future on their terms. Recognized as one of North Americas fastest-growing software companies by Deloitte & Magazine, & consistently rated as a top workplace by the Boston Business Journal, Acquia is building tomorrows web today.

Position overview

We are seeking a passionate UX Researcher to shape & define user experiences for our emerging digital experience platform product line. If you believe in the transformative power of user experience & have the drive to create elegant, powerful product experiences.

You will join a talented & diverse team of designers, researchers, content strategists, & service designers dedicated to helping Acquia grow its product portfolio.

Responsibilities

• Research & Insights: Understand project goals & execute comprehensive research plans.
• Actionable Recommendations: Translate research insights into actionable guidelines for design & implementation.
• Study Preparation: Develop study plans, moderator guides, & other essential research artifacts.
• Data Synthesis: Analyze & report findings to teams & stakeholders, using storytelling & data visualizations.
• Participant Management: Recruit & schedule participants from various sources to match our target personas.
• User Research: Conduct usability studies, competitive analyses, & diary studies.
• Refine Personas: Update & refine user personas to guide product & design decisions.
• Collaborative Design: Partner with UX designers to iterate on design concepts based on research.
• Skill Development: Facilitate the growth of the research skills within the UX team.

Required skills

• Experienced Researcher: 1-3 years in both qualitative & quantitative user research across all stages: scoping, recruiting, data gathering, analyzing, & presenting.
• Design Understanding: Thorough understanding of design thinking, user-centered design, interaction design, & heuristics.
• Innovative Mindset: Eager to contribute to & drive brainstorming & iterative development.
• Collaborative Spirit: Ability to work openly & collaboratively, documenting insights to inform design visions.
• Insightful Analyst: Driven to uncover & clarify information, justifying decisions that enhance user experiences.
• Compelling Communicator: Proficiency in creating presentations, facilitating user sessions, & conveying insights through storytelling.
• Workshop Facilitator: Skill in preparing & leading interactive workshops, ideation sessions, & data-driven decision-making.
• Self-Starter: High level of quality execution in a fast-paced, complex environment.

Extra Credit

• Experience with recruiting methods, tools, in-app guides & surveys, business intelligence (BI) tools, & customer journey management.
• SaaS Research: Experience researching SaaS products or services.
• Development Practices: Familiarity with agile software development best practices & cloud architecture.
• Enterprise Experience: Experience with enterprise software design/development.

Join Us

Acquia is an equal opportunity (EEO) employer. We welcome applicants of all backgrounds regardless of age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.

We look forward to building the future of the web with you. Apply today & help us create next-level digital experiences!