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ClassPass is a monthly fitness membership that lets you go to the best boutique fitness studios.
 
New York    Posted: Thursday, March 07, 2019
 
   
 
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JOB DETAILS
 

ABOUT THE RIGHT TEAM MEMBER:

You are an experienced IT specialist with a passion for helping others. You understand the needs of a rapidly growing company & know how to scale systems & processes accordingly. You can identify issues before they arise & tackle them with speedy, thoughtful & effective solutions. You have excellent communication & organizational skills to provide timely & effective resolutions for a diverse set of technology issues. This is a90 day temp-to-potential-hire role.

What Youll Do:

  • Resolve helpdesk tickets, providing swift solutions for all employees
  • Troubleshoot computer hardware, software, VOIP devices, network issues
  • Work on IT projects from research to implementation
  • Develop & document IT procedures
  • Procure equipment from vendor partnerships
  • Manage ClassPass owned equipment
  • Owns small to medium tasks like onboarding & offboarding
  • Assists with research & implementation of IT projects

Who You Are:

  • 4+ years of IT experience in a macOS & Google Apps environment within a fast-growing & rapidly changing enterprise
  • Advanced knowledge of installing, configuring, & troubleshooting macOS, integrating enterprise-level A/V systems, & administering several cloud-based services (e.g. Google Apps, Slack, LastPass, Zoom)
  • Experience in supporting remote users & locations
  • Track record of thriving in a fast-paced, startup environment
  • Strong time management skills & ability to juggle multiple requests at once
  • Diligent about capturing, tracking, & closing helpdesk tickets to ensure quick response times
  • Requires minimal technical direction to solve problems
  • Understands how their work fits in with other ongoing projects

Skills/Proficiencies:

  • Top notch customer service skills
  • Excellent communication skills, written & verbal
  • Professional & personable, capable of building relationships with other departments within the organization
  • Well versed in administering cloud based services
  • Effective in balancing time management between interrupts & larger projects
  • Knowledge of networking concepts

Required Experience:

  • macOS & Apple Hardware
  • JAMF
  • Google Apps For Business

Good to have:

  • AV & teleconferencing systems
  • JumpCloud/Directory Services
  • Experience with office build-outs and/or moves
 
 
 
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