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Compass // tech-enabled real estate platform & brokerage
Greater New York City    Posted: Friday, November 20, 2020
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As a member of our Agent Operations Team, you will oversee the agent experience at Compass, collaborating across departments to provide best-in-class agent support. As an in-house brand ambassador, youll work with our talented team of marketing strategists, graphic designers, product engineers, & real estate experts to anticipate agents needs & develop innovative solutions. Youll develop a nuanced understanding of agents businesses & operational needs & will work closely with Compass leadership to continuously improve our agent resources & offerings. The Agent Operations Team is an integral part of the Agent Management, Operations, & Human Capital efforts at Compass. This position is remote & may sit in any of our established entities. 

At Compass You Will:

  • Conduct day 1 onboarding for licensed team members & standard GCI principal agents 
  • Ensure account set-up & all preboarding steps are completed for each onboarding
  • Liaise with local AEM team, Contract Desk, SGMs, Aloha, SFDC, regarding onboarding details
  • Complete onboarding follow up with key stakeholders
  • Support future optimization of centralized agent onboarding processes
  • Liaise with regional AEMs to surface, document, & maintain regionally nuanced processes
  • 70% conducting agent onboarding activities for licensed team members (LTM) & principals
  • 15% OBS Zendesk queue management
  • 15% support onboarding process optimization (project/workstream based)

What We Look For:

  • Flexible & adaptable, with proven track record of being #SolutionsDriven
  • Ability to manage multiple priorities & projects simultaneously
  • Ability to follow instruction & documented SOPs in order to manage daily tasks
  • Proactive communicator with strong customer service skills
  • Highly organized with strong attention to detail
  • 2+ years experience in a training, onboarding, or account management role
  • Previous experience in a remote role a plus
  • B.A. or B.S. degree
  • Impeccable attention to detail & problem-solving skills
  • Team player adept at collaborating with others
  • Self-starter attitude & ability to exercise judgment & problem-solve with minimal supervision
  • Continuous desire to improve existing processes & develop creative solutions
  • Exceptional written & verbal communication
  • 1-2 years of start-up, technology, marketing or real estate experience a plus

At Compass, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community of different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyones place.

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