Via is using technology to transform transportation around the world. From changing a single persons daily commute to reducing humanitys collective environmental footprint weve got huge goals.

As a Product Analytics Manager at Via, you will manage a team of Product Analysts who develop & monitor key north star metrics that determine the health of our product portfolio across products & critical users. The teams remit is to provide insights that improve performance, to inform decision-making for new investments, & to work with cross-functional data science teams in other organizations to deliver on broad reaching analyses. Example dashboards the team delivers & maintains are around activation, retention & engagement across our products - this set of metrics should, over time, become the leading indicator for critical business performance such as revenue growth, retention/churn, expansion, & more.

What You'll Do:

• In partnership with the team, create a clear charter for the team & define roles/responsibilities.
• Define the product metrics framework for each of our persona products (rider, driver, operator); define the key north star metrics that will demonstrate our product health, provide deep insights into user behavior that drives our product & feature investment. Conduct A/B tests as needed to better inform decision-making from these metrics.
• Identify key priorities & the process by which we will derive metrics - this includes identifying key data pipelines, setting the bar for quality & fidelity & identifying the reliability of each metric.
• Develop & maintain strong relationships with the Data team in Tel Aviv that maintains our data systems of record & partner together in developing product metrics.
• Identify strategic analytics projects that inform better decision-making & help us deliver better products or even invest in new ones.
• Develop & maintain dashboards that are useful at the analyst level but also at the executive level for business-oriented decision-making.
• Develop clear swim lanes between product & partner reporting, partner with other data science teams at Via, establish transparency & swim lanes for smoother operations.

Who You Are:

• You are extremely analytical & comfortable with a variety of datasets, format structures & tools. 
• You have the ability to zoom into data to understand it deeply, putting on a data architect hat as needed to work with developers - but you also can zoom out to objectively evaluate which metrics matter with good business sense. 
• You have exceptional interpersonal skills & the ability to be calm under pressure.
• You take a phased approach to product analytics & paint the vision for where were going in an inspiring way, while also pragmatically working on key deliverables on a quarterly basis. 
• You are an empathetic & approachable manager, willing to get into the details & coach the team when needed - but are also an active listener who values their teams input. 
• You have product analytics & management experience across B2C & B2B SaaS platforms.
• You have experience building out dashboards & metrics frameworks - & an ability to go end to end from definition to delivery.
• Having an education in Engineering, Statistics, or Data Analytics is a plus, but not required.

Compensation & Benefits:

• Final salary will be determined by the candidates experience, knowledge, & skills. Salary reflected does not include equity or variable pay, where applicable.
• Salary Range: $125,000 - $165,000 per year