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The Role

The Success Program Manager at Outreach will own development & orchestration of key projects across our post-sales business units. In this role, you'll partner with leadership to ensure that mission critical objectives are expertly planned & cross-functionally aligned, while driving outcomes across the associated workstreams. As an experienced project manager, you'll help understand the purpose, scope, measurement, & delivery of key projects that impact the customer experience here at Outreach. Key projects Success Program Managers have owned on the team before include enabling the CSM team to utilize a new value framework with customers, removing manual activities blocking CSM strategic priorities, & redefining core processes in the CS operating rhythm.
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