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Braze // lifecycle engagement platform for brands
 
New York    Posted: Thursday, February 11, 2021
 
   
 
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JOB DETAILS
 

WHO WE ARE

Braze delivers customer experiences across email, mobile, SMS, & web. Customers, including Seamless, HBO, Disney, Urban Outfitters, & Venmo, use the Braze platform to facilitate real-time experiences between brands & consumers in a more authentic & human way. And we do it at scale each month, tens of billions of messages are sent to a network of over 2 billion active users through Braze.

Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019 & the Forbes Cloud 100. The company has also been selected as one of Magazines Best Places to Work (2019 & 2020), & Crain's Best Places to Work in NYC (2019 & 2020).

WHAT WERE LOOKING FOR

Were looking for a Community Manager to continue building, nurturing, & maintaining our Braze customer slack community -- Braze Bonfire. 

In past years at dozens of events, weve seen our customers learn so much by trading strategies & interacting with one another. Braze Bonfire provides marketers, product managers, & growth specialists the online community they need to discuss Customer Engagement & messaging strategies with like minded experts. Braze Bonfire is the fabric which knits all of our customer events & relationships together into a cohesive whole. An ideal candidate will have customer facing experience, & a hunger to learn about SaaS community management in addition to martech expertise.

WHAT YOU'LL DO 

  • Manage, curate & design programs to expand the Braze Online Community which currently has over 2500 members since its launch in Q4 2019.
  • Work cross functionally with teams in Marketing, PR,  Customer Success, Sales, Partnerships, Customer Education, & Product to source content & discussion topics within the community & ensure brand alignment.
  • Coordinate closely with the Customer Advocacy team to drive more engagement & leadership from our Firebrands (Customer Advocates) within the customer community.
  • Respond to community comments directly, as well as source thought leadership from within the company to thoughtfully engage within community discussions.
  • Coordinate with marketing to help organize & participate in events to build offline communities regionally & build brand awareness.

WHO YOU ARE

  • 1-3 years experience in Customer Experience, Community Management, Martech SaaS or a related role.
  • You have exemplary written & verbal communication skills coupled with unparalleled follow up skills. 
  • Youre known for being a team player. We just cant emphasize this enough.
  • High level of intellectual curiosity. You see opportunity & growth in learning more about what you do & how it impacts others.
  • Strong experience in working cross-functionally across multiple departments or functions. 
  • Experience in using Slack specifically for online communities is a plus.
  • You have a strong customer first & service oriented mindset.

WHAT WE OFFER

  • Competitive compensation that includes equity
  • Flexible time off policy to balance your work & life, including paid parental leave
  • Free daily lunch in the office, including snacks & beverages
  • Competitive medical, dental, & vision coverage for you & your dependents
  • Collaborative, transparent, & fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information & how you can exercise your rights.

 
 
 
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