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Blink Health // discounted prescription drugs
St. Louis    Posted: Wednesday, September 22, 2021
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Blink Health is a well-funded healthcare technology company on a mission to make prescription drugs more accessible & affordable for everyone. We're scaling up in a highly complex vertical to change the way Americans access the prescription drugs they need.

Our proprietary platform & supply chain allow us to offer everyone whether they have insurance or not amazingly inexpensive prices on their medications. Blink is providing a life-changing experience for people all over the country & fixing how opaque, unfair & overpriced healthcare has become. We are a highly collaborative team of builders & operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

Who You Are:

You are a Service Desk Technician who has demonstrated success in addressing problems & opportunities within growing organizations. You know how to identify, diagnose, & resolve systems issues, document processes & procedures, & serve end-users with a positive customer experience. You have at least two to five years of relevant work experience & hold an undergraduate degree in Computer Engineering or Computer Science (or have equivalent work experience).

What you'll Do: 

  • Work as part of the Service Desk team to deliver IT services support to the company end-users & operations groups within Blink Health.
  • Support of all remote access technology which includes laptop computers (Windows & Mac), cable modems/fiber drops (network), 2FA, wireless access points, software installations, license deployments, & more.
  • Has worked with ticketing systems, preferably JIRA.
  • Provide exceptional end-user support for our Mac OS & Windows (60/40 split) environment
  • Support wireless devices such as iPhone, iPads, Joan devices,
  • Previous experience with conferencing equipment such as Polycom phones, Zoom rooms, conference phones required.
  • Experience with Windows server 2016/2019 (AD, DHCP, DNS) required.
  • Experience with networking is a major plus.
  • Experience with SaaS applications (AWS, Azure & O365) a plus
  • Perform moves, adds, & changes for desktop hardware & equipment.
  • Track requests to completion with JIRA: capture user requests, resolve issues, verify user satisfaction within predefined SLA's.
  • Work proactively to prevent future problems by delivering end-user training, performing preventative maintenance & tracking inventory.
  • Liaise with other technology groups to cross train in functions including Systems & Infrastructure Engineering, Information Security, Engineering/Software Development, & many other departments.

What You'll Need:

  • Bachelor's degree in Information Systems, Computer Science or other related fields.
  • 3-5 years experience delivering end-user support services.
  • Extensive knowledge of MacOS, Google Suite, Windows AD is a plus!
  • Experience managing desktops, laptops, & networks within an enterprise environment.
  • Experience supporting a large user community of mobile users. Advanced technical skills with mobile phones, wireless Internet connectivity VPNs, & Apple products is desirable.
  • Candidates must be professional, service-oriented, articulate with an exceptional customer-oriented experience.
  • Experience setting up & managing video conferences for high-level executives such as Zoom.
  • Previous experience with MDM clients for mobile device configuration.
  • Experience with Asset tracking & proper project flows to ensure all technology equipment is tracked properly.
  • Documenting repeatable processes internally to assist other Service Desk members, & or contribute to our Self Service portal.
  • Must work well within a team.

Why Join Us:

At Blink, we put humans first. We want everyone at Blink to be able to do the best work of their lives. We are a relentlessly learning, constantly curious & aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer & value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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