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Today, CommerceHub is the #1 ecommerce network used by the worlds leading retailers & brands to extend their retail & ecommerce businesses. 

Consumer expectations have shifted. In the Now Economy, they expect that our customers have what they want, in stock, ready for delivery, & with an experience that delights them at every step of the buying journey. 

We believe we have a unique opportunity to help retailers, brands & suppliers connect to customers & meet the challenges of the Now Economy. Think that sounds interesting? It is!  

Our remote-first team is growing, & were looking to add great people like you, who are ready to use their expertise to transform the world of ecommerce. 

  

Overview

We are excited to add a Program Manager to our People team to lead the strategy, implementation of Benefits-related programs at CommerceHub. This team member will be responsible for developing & managing project plans in collaboration with other stakeholders, driving milestones, measuring & making data-driven strategic decisions, influencing both internal & external partners & vendors, tracking and communicating progress, and leading successful project completion & program implementation. 

  • Responsible for end-to-end program & project management related to benefits administration, leaves of absence, & other related programs 
  • Oversee annual benefits survey to global employee base; analyze results & pull forward critical insights to drive program design & project development 
  • Partner with external vendors to design experiences; monitor effectiveness of vendors & give feedback regularly to improve employee experience 
  • Effectively handle competing priorities & initiatives & manage changes associated with the projects  
  • Create & stabilize business rhythms & predictable processes; anticipate regular program cycles on behalf of the business (e.g. open enrollment, contract renewals, benefits evaluations) 
  • Autonomously lead project identification & development: scope definition, kick-off, monitoring of deliverables & timelines, & execution of multi-faceted complex company-wide initiatives & programs 
  • Index high on creating structure where there is none or lacking; creating planning & procedural documents & roadmaps, process mapping, policy documentation 
  • Support teams & leaders in making quality decisions & in prioritization exercises  
  • Track & frequently communicate workstream status & progress & related risks/concerns 
  • Develop communication strategies & draft all copy related to program & project communications for a variety of audiences (executive, employee, manager & external facing vendors) 
  • Partner within the People team & key cross-functional partners such as Legal & Finance 

  

Qualifications 

Minimum Qualifications  

  • 2+ years of experience operating in a global environment  
  • 5+ years People Program Management combined in the spaces of Benefits Administration, Leaves of Absence, HR Generalist, People Operations, Compliance or other related programs 
  • 3+ years of experience working at a technology company 
  • Demonstrated consistent ability to successfully deliver seamless & impactful programs and/or multiple projects on-time, in scope, & on budget  
  • Experience creating & communicating business cases to stakeholders 
  • Excellent interpersonal & communication skills; can swiftly build trust & make impact with stakeholders 
  • Ability to work autonomously & can be relied upon to drive projects to completion
  • Aptitude for thinking analytically; can craft story & related required actions from data 

Preferred Qualifications 

  • Experience working for startups or other high growth, high autonomy, low-red-tape environment 

  

What its like to work at CommerceHub 

We have big plans for growth & transformation & were doing it with a remote-first team across the world.  

Remote first gives us more flexibility to help each other do our best work. It means that work-life balance is more than a clich. Weve built balance into our culture & its at the core of everything we dohow we collaborate & make change happen.  

Connected by our drive to transform ecommerce, our culture is driven by our employees. We trust each other, work hard & respect both personal & professional boundaries, knowing that were at our best when were intentional about how & where we work. We believe autonomy leads to great work & an even bigger impact.  
 
 

Benefits 

  • Medical, dental & vision benefits: Affordable health care plans with premiums that will not exceed 5% of your salary & company HSA contributions, starting on Day 1 
  • A 6% 401(k) match 
  • Competitive time off package with 20 days of Paid Time Off, 9 paid company holidays, 2 paid floating holidays, 7 paid sick days, & a paid volunteer day 
  • 4 weeks paid Parental (Bonding) Leave 
  • Remote work stipend for internet, cell phone, office furniture & supplies  
  • Culture & team-building activities
  • Employee Assistance Program
  • Tuition assistance
  • Career development opportunities
  • Charitable contribution match per team member 

CommerceHub is an Equal Employment Opportunity & Affirmative Action Employer. We celebrate diversity & are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants & teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, & business need. 

 
 
 
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