As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.
You're an Individual. We're the team for you. Together, let's transform the way the world pays.
This position will have a leadership role in Global Client Licensing, a client-facing professional services team. We provide operational support to clients, entailing specialized knowledge regarding Visa licenses, agreements, & rules. Our clients include financial institutions, third party processors, non-traditional clients, & state-owned entities. The Director will be responsible for the implementation of complex programs, projects & other sensitive activities. This role also requires interaction with a variety of departments as a subject matter expert on a broad range of subjects with unique requirements (e.g., tools, best practices).
Advocate for Licensing with tools oversight group to ensure system & tool development & enhancement aligns with Licensing priorities. Responsible for requirement gathering with internal stakeholders, communicating the team's needs & keeping the projects on track, & disseminating information regarding updates, testing, etc. back to Licensing. Requires extensive technical, consultative & program management skills.
Lead process for global Non-Financial Institution (Non-FI) licensing applicants, & coordinate & align Non-FI rules, procedures & processes globally. Maintain program-related documentation.
Provide consultative support to Non-FI applicants & internal stakeholders, driving initial scoping meetings as well as process overviews, progress reports, etc.
Monitor ongoing integrity of Visa data. Provide business assessments of BINs & other transactional numerics to internal & external clients.
Consult & participate as necessary in operational & reporting activities necessary to support new product or service set up & implementation.
Maintain the Risk Control Self-Assessment documents & procedures.
Develop & manage action plans in the event of any audit findings (internal, SOX, & other regulatory), Visa policies & procedures.
Diagnose, troubleshoot, & resolve complex issues.
Identify operational & strategic opportunities to increase service quality, efficiency or employee satisfaction & implements improvements accordingly; works with Licensing leadership teams to effect change.
Establish, foster, & build collaborative rapport with internal stakeholders throughout the organization & at all levels of seniority.
Support client-facing teams in successful & timely execution of client & corporate initiatives. Synthesize solutions & identify potential impacts to clients, Visa, & the ecosystem.
Provide consultative support to help clients & internal partners understand licensing requirements, based on comprehensive understanding of Visa global bylaws, rules, policies & procedures.
Mentor operations analysts, helping them build their knowledge & skills to support licensing operations.
Drive problem & communication management for any critical issues affecting client licensing.
Proactively drive team collaboration.
- 10 years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD
- Solution-oriented leader, strategic thinker with ability to see big picture
Strong leadership, operations management & customer service experience
Ability to operate effectively in an innovative & fast-moving industry
Proven operator in line with the following key attributes; ability to develop strong client partnerships, innovative & collaborative, integrity, create an atmosphere which fosters high engagement & empowerment, focus on people development
Demonstrates strong leadership behavior that drives effective communication, collaboration, engagement & results driven business outcome
Proactive & comfortable in conducting critical conversations & take appropriate action when necessary
Be flexible enough to shift strategy when needed.
Advanced skills in Microsoft Office, including Outlook, Excel, PowerPoint & Access
Strong understanding & working expertise in Visa databases & workflow tools including VCIS, VCSA, Dynamics, CORE/CONFIG
Experience working cross-culturally & in remote situations
Relates well to all kinds of people with various cultural, geographic & business backgrounds as well as skill levels
Effective professional level English verbal & written communication skills
Requires basic travel commitment
Comprehensive knowledge of Visa operations, Licensing & Numerics would be added advantage
Functional knowledge of VisaNet services & detailed knowledge of Visa policies & procedures are preferred
Work Hours:Incumbent must make themselves available during core business hours.
Travel Requirements:This position requires the incumbent to travel for work up to 10% of the time.
Mental/Physical Requiremements:This position will be performed in an office setting. The position will require the incumbent to sit & stand at a desk, communicate in person & by telephone, frequently operate standard office equipment, such as telephones & computers, & reach with hands & arms.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines & applicable local law.