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Medallia // customer experience management SaaS
Sales, Full Time    Tysons Corner, Virginia, USA    Posted: Thursday, December 02, 2021
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Medallia is the pioneer & market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the understanding & management of experience for candidates, customers, employees, patients, citizens & residents.  

We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person & every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success. 

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

As a Professional Services Sales Director in Medallia's Professional Services group, you play an integral role supporting the sale of Medallia. You leverage your deep experience leading software implementations, as well as expert knowledge of Medallia to inspire customer confidence. You help prospects architect best practice solutions that address specific customer business needs while being practical to implement & easy to service. You are the critical link between commitments made during the sale & delivery during the implementation. You are the expert voice, pivotal designer, reviewer, & escalation point to ensure success for new & existing Medallia customers operationalizing CEM.This is an ideal opportunity for someone with a background in technology, consulting, market research, client management, & pre-sales to take a leading role in transforming the way our clients engage their customers & in driving Medallia's growth.

RESPONSIBILITIES:  In this role, you'll work with other Medallians & with prospective & existing customers in the following key areas:

Business Development:
• Assist Sales on new business opportunities by responding to RFPs, supporting sales meetings & designing & scoping the services
solution for clients & prospects
• Highlight the features & benefits of the Medallia & make recommendations to address questions during the sales cycle
• Review, advise on & approve the scope & cost of Medallia Professional Services
• Support SOW & Addendum creation by being an expert on Medallia technology & by representing the interests of customers & the Professional Services team

Client Management:
• Work closely with clients during the sales cycle, early in the implementation phase, & through to their transition to servicing, to ensure satisfaction
• Ensure a smooth transition from the sales cycle to the implementation phase
• If needed, you'll be there to support the implementation team & customer on any sales related escalation topics
• Support Team Engagement & Growth
• Create a culture of achievement & teamwork
• Continually search for ways to improve Services offerings & the methods by which customers are on-boarded to Medallia
• Reach team goals for subscription revenue & group profitability

Other Responsibilities:
• Play a leading role in the development of the Services team & Medallia as we scale, including process, people, & technology
• Lead cross-functional initiatives, e.g., with Product, Engineering, Marketing, & Sales departments
• Position requires some travel, minimum of 20%
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