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Medallia // customer experience management SaaS
Engineering, Full Time    Austin, TX, USA    Posted: Wednesday, September 02, 2020
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Medallia's mission is to help companies win through customer experience. The world's best-loved brands trust Medallia's Experience Cloud, which embeds the pulse of the customer in an organization & empowers employees with the real-time customer data, insights, & tools they need to make every experience great. Named a leader in the most recent Forrester Wave & ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, & Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title-nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, & former classmates. We have different backgrounds & we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

Medallia's security team is responsible for the security of the overall Medallia platform & entire global infrastructure. We are looking for exceptional technical engineers, who understand multi-tenant SaaS environments, & are able to build best in class security monitoring & incident response capabilities that work at scale.

Medallia is a technology powerhouse & our security challenges cannot be solved by traditional security technologies. This role requires creative thinking & innovative approaches for building a truly intelligence driven monitoring & response capability. This role will be responsible for developing & operating tools, technologies & processes to proactively identify incidents & respond to them. Focussing on Medallia's Federal environment, the role will be driving security operations initiatives across the technical stack.
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