At WorkFusion, we build software that is changing the world & transforming workplaces. Our technology automates repetitive, data-intensive work so people can be freed from the mundane to pursue the meaningful, companies can grow further, & customers can be served faster & better.
WorkFusion is increasingly recognized as the world leader in industry-specific process automation, offering AI-powered software with particular focus on the needs of banking, financial services, & insurance enterprises. Our Intelligent Automation Cloud combines RPA, machine learning & analytics in one unrivaled platform that can be deployed quickly & scale without limit. We compete in the world's fastest-growing software segment & we are growing at record pace with customers spanning the globe.
As the health & safety of our teams is always a primary concern, we are currently a primarily remote workforce worldwide. Officially, our headquarters is in New York City (on Wall Street) with additional hubs in Canada, Europe & Asia.
We are looking for a Java developer/experienced supporter with good troubleshooting skills for L3 tickets triage in 16x5 mode who will be involved in a wide range of activities within WorkFusion (WF) Robotic Process Automation (RPA) & Automation Intelligence (AI), such as Java support, troubleshooting, performance analysis & bug fix of Business Processes of On-Premise & Cloud WF Customers.
The candidate will be trained & certified by WF Automation Academy as RPA/AI/Platform developer/architect.
Assist L2 engineers with WF issues related to 3 components: CT, WS, BEP.
Troubleshoot & fix WF (CT, WS, BEP) related issues on the L3 level, which implies understanding how the product works from the inside & how its various components interact together.
Create tickets in Jira for defects & feature requests in a backlog of the development team - if there is capacity & knowledge, L3 Support engineer can fix a defect in the code on his own.
Participate in communication with the customers (WebEx sessions, Jira), developers, L2 engineers, delivery managers.
Java Core knowledge.
Java profiling & memory analysis (heap/meta).
Java GC tuning.
Basic Unix commands
English B2 & higher as L3 is frequently involved in direct communication with the Customer's clients.
Nice to have
Basic understanding of WorkFusion architecture (components: CT, WS, BEP).
Automation Academy certification.
Experience in bot tasks & manual tasks development on the basis of the WorkFusion platform.
Basic understanding of Java memory configuration & multi-threading related issues (OOM and StackOverflow errors).
Experience with working with Version Control Systems, IDEs (e.g. IntelliJ IDEA).
Basic knowledge of Nginx, Hazelcast, Secret Vault, RabbitMQ, Zookeeper, Mesos, Marathon, Nexus, Minio, Kibana.
Linux & Database (MySQL, PostgreSQL, MSSQL) skills.
Smartest people in the industry & the most interesting product on Belarusian market
Opportunity to work remotely (on the territory of the Republic of Belarus)
Comprehensive social benefits package, including:
o Health insurance covering all the best med centers for you & your family
o Sport expenses compensation
o Psychologist services compensation
o Professional & English trainings
o Team activities
o 100% paid sick leave & 25-day paid vacation