Hyperscience modernizes mission-critical processes & operations for the world's largest organizations & government agencies. Since 2014, Hyperscience's automation technology has helped data-centric companies parse through vast amounts of unstructured inputs & raw information to get to swifter & smarter business outcomes. Through the Hyperscience Platform, enterprises are empowered to transform their operations, & drive operational efficiency as well as human productivity by fully unlocking the power of their data.
Ranked on the Fastest-Growing Company List, Hyperscience has raised $190M from investors including Tiger Global, BOND, Bessemer Venture Partners, Stripes, & FirstMark. The company has consistently been recognized as one of the best places to work with a collaborative & innovative culture & best-in-class benefits.
The company has a global footprint with offices in New York City, Sofia, Bulgaria, Toronto, Canada, & London, UK.
The Customer Success team at Hyperscience acts as the trusted advisor & advocate, building & growing an ongoing healthy relationship with each customer. Team members are responsible for implementing our software, preserving our current business, opening doors for additional opportunities, & growing our customers into life-long Hyperscience advocates. The team is split in three verticals: Implementation, Customer Success Management, & Support. The Director of Customer Success defines & leads the team that owns customer success management & account management.
We are growing at an extremely fast rate. The Director of Customer Success will work closely with the other Directors in CX & VP of Customer Success to build highly repeatable processes that will allow us to scale. Our customers are the largest of large enterprises & government organizations in the US & abroad, & our contract values are equally large. We are expanding rapidly in EMEA & APAC, with an established customer base on several teams in territory. As a result we need a leader who can lead a team of CSMs responsible for partnering with executives at large companies to transform how they work.
This is a full-time position located in London (preferred) or remote in the UK reporting to the VP of Customer Experience.