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The Basic:

Tanium is seeking a reference manager to join the Customer Advocacy team to manage all aspects of reference request fulfillment, recruitment & validation of new reference candidates & documentation in the reference management system of all activities.

We are looking for a well-rounded individual who can see their role as a critical aspect of the Customer Advocacy program & process.  This individual will need to manage timely deliverables with strong communication & cross-functional partnering skills. Candidates should like working with fast-paced teams.

What youll do:

  • Facilitate customer references that align to sales, product growth, & key Tanium initiatives
  • Recruitment & Validation
    • Work with sales, technical account managers & customer engagement teams to identify & recruit reference candidates to participate as a customer advocate.
    • Pull SalesForce reports of customer wins, satisfaction surveys, etc. & add appropriate accounts to recruitment list.
    • Contact customers to promote value of our advocacy program & identify activities they are willing & permitted to do on behalf of their organization.
    • Share advocates willing to do testimonials with Reference Content Manager
  • Fulfillment
    • Research & identify potential candidates via reference management system (or interim spreadsheets)
    • Reach out to account teams for current temperature reading & permission to approach customer(s) regarding the specific request in question
    • Contact customers that match inbound reference request criteria to determine their willingness & availability to participate in a variety of activities (such as peer-to-peer phone calls, speaking opportunities, analyst interviews, testimonials, & the like).
  • Data Management: Document all activities in reference management system, including, but not limited to:
    • Details of each reference request
    • Responses from customers
    • Confirmation that the activity took place
    • Customers preference for advocacy activities
    • Any historical/background information on the account
    • Copies of or links to related customer testimonial materials (internal & external facing)
    • Copies of or links to internal background materials on customer
    • Provide reports on fulfillment, number of advocates, & recruitment efforts
    • Support the overall goals & objectives of the Customer Advocacy program

Were looking for someone with:

  • Education:
    • Bachelors degree preferred or equivalent experience
  • Experience:
    • 4+ years minimum program/project management experience
    • 4+ years of customer-facing experience (sales, marketing, etc.)
    • Experience with customer advocacy/reference programs
    • Experience with the following platforms: Salesforce, ReferenceEdge
  • Others:
    • Ability to thrive in a fast-paced, get it done entrepreneurial environment
    • Effective Communication: Deliver oral & written communications that are impactful & persuasive with their intended audience
    • Self-motivated with a diligent work ethic
    • Ability to multi-task & prioritize requests, working under deadlines
    • Demonstrated organizational ability & strong attention to detail required
    • Must be flexible & able to react promptly
    • Positive attitude
    • Excellent collaboration skills are essential

About Tanium 

Tanium offers an endpoint management & security platform built for the worlds most demanding IT environments. Many of the worlds largest & most sophisticated organizations   including nearly half of the Fortune 100, top retailers & financial institutions, & multiple branches of the U.S. Armed Forces rely on Tanium to make confident decisions, operate efficiently, & remain resilient against disruption. Tanium has been named to the Forbes Cloud 100 list of Top 100 Private Companies in Cloud Computing for five consecutive years & ranks 4th on FORTUNEs list of the Best Workplaces in Technology 2020. 

On a mission. Together. 

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, & diversity. In our pursuit of revolutionizing the way some of the largest enterprises & governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives & by our collective actions.   

We are an organization with stakeholders around the world & its imperative that the diversity of our customers & communities is reflected internally in our team members. We strive to create a diverse & inclusive environment where everyone feels they have opportunities to succeed & grow because we know that only together can we do great things. 

Taking care of our team members 

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in & give back to the causes they care about most.   

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