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Lyft // on-demand ride-sharing
 
Chicago, IL    Posted: Wednesday, April 07, 2021
 
   
 
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JOB DETAILS
 

At Lyft, our mission is to improve peoples lives with the worlds best transportation. To do this, we start with our own community by creating an open, inclusive, & diverse organization.

Were looking for a talented Senior Community Associate to help take Driver Center Collision to the next level. In this role you will assist the Fleet Lead, Vehicle Service Manager & Collision Technicians with collision management & drive improvements to the current process of managing collision to optimize utilization.  If you have an entrepreneurial spirit, like tackling aggressive goals, have exceptional customer service skills, & want to be part of the next big thing at Lyft, we would love to meet you!

Responsibilities:

  • Review with customers & walk through high-level repair process & next steps
  • Greet customers by phone or in-person; educate customers about the collision repair process (high level overview), including insurance claims information, processing & payment procedures
  • Perform administrative tasks which may include collecting incoming payments & conducting accounts receivable follow-up calls
  • Manage in-app appointments & contact drivers to confirm/schedule appointments 
  • Own communication & claims management updates for our Lyft fleet (Flex Drive) vehicles
  • Review the Facts of Loss, damage description, & special instructions on direct repair insurance assignments
  • Submit final bills to insurance companies & manage accounts receivable
  • Provide additional support to service technicians (including washing & disassembling vehicles) & complete parts invoices

Experience:

  • 3-5 years of experience working as a customer service representative within an auto body shop
  • Understanding of collision & insurance industry terms & processes  
  • Experience reviewing with customers & walk through high-level repair process & next steps
  • Experience greeting customers by phone or in-person; educate customers about the collision repair process (high level overview), including insurance claims information, processing & payment procedures
  • Ability to create positive interactions with customers
  • Ability to work on & successfully complete many different task or projects at the same time
  • Ability to determine solutions to customer problems quickly & effectively
  • Ability to provide clear, concise information in writing, via phone or in-person  
  • Fluency in Spanish a plus

Benefits:

  • Great medical, dental, & vision insurance options
  • Mental health benefits
  • In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, & foster parents are all eligible
  • Pre-tax commuter benefits
  • Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive & diverse workplace. All qualified applicants will receive consideration for employment  without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state & local law. 

 
 
 
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