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BlaBlaCar is marketplace connecting drivers w/ empty seats to passengers looking for a ride.
 
   Posted: Friday, January 04, 2019
 
   
 
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JOB DETAILS
  Company Description

BlaBlaCar is the global leader in long-distance carpooling. We are an innovative & fast-growing company building a unique community of members to transform the way people travel!

One of BlaBlaCar's key strategic goals is to foster a highly engaged community of users. The Community Relations Team at BlaBlaCar aims at providing assistance to this community, by listening to users, guiding them & satisfying them. This ensures our members an enriching & trustworthy experience. The Community Relations Team is answering questions & requests in 30 different languages, everyday & 7 days a week.

For more information about us, please visit www.blablacar.com/dreamjobs

Job Description

What you will directly contribute to:

  • Moderating members' profiles & their content (vehicle pictures, trips, ratings etc.)
  • Answering members' messages in a timely manner
  • Providing users with guidance & support through various channels at a high-quality level (we offer a 100% response service)
  • Overseeing the overall activity on our social media (Facebook, VK, etc.) & maintaining dynamics within the Russian & Ukrainian communities
  • Gathering members' feedback & communicating it to the ProductTeam
  • Reporting to the Associate Manager in Warsaw
  • Improving the overall member experience

For this position, you will be working both in the office & remotely from home, which is why it requires to be based in Warsaw.

Qualifications

What you will need to be successful:

  • Excellent proficiency in written & spoken Ukrainian, Russian & English
  • Experience in customer service, of course, a plus
  • Proven ability to prioritize busy workloads
  • Sincere willingness to fairly balance our business & members' needs
  • Strong ability to work on your own while integrating with other team members
  • Strong knowledge of the internet ecosystem
  • A prior experience using the service as a driver and/or as a passenger would be a plus
  • Be humble, structured, organized, motivated by innovation & a relentless doer
  • Enjoy working as a team-player & learning from others
Additional Information

A few practical details about the role

  • Start: As soon as you are ready!
  • Location: Warsaw office + homeworking (evening & weekends)
  • Contract: 1 year contract including 3 month' probation
  • Working hours: 30-35 hours per week
  • Competitive compensation

What we offer all of our employees

  • A start-up spirit that fosters agility, teamwork andmaking an impact
  • Challenging career opportunities in a high-growth & fast-paced environment
  • An inspiring working environment including state-of-the-art office spaces
  • Free carpooling to experience our value Be the Member.”
  • Weekly BlaBlaTalks when we learn from each other
  • And many more to check out on BlaBlaCar.com/dreamjobs

What is next

If you are ready to join our exciting journey, please apply below with your resume & cover letter in English (PDF format), & answer to our questions in English. Please note that only complete applications will be reviewed by our hiring team & that all your information will be kept confidential.

You can expect us to review your application within the following 2 weeks. If your application & profile fit our requirements, we will send you a video test & invite you for the interview with one of our recruiters.

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