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Lyft
on-demand ride-sharing
 
New York City, Boston, or Philadelphia    Posted: Wednesday, June 12, 2019
 
   
 
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JOB DETAILS
 

At Lyft, community is what we are & its what we do. Its what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, & diverse organization where all team members are recognized for what they bring.

We are seeking a fast-learning, people-focused problem solver to work closely with Lyfts distributed Driver Service teams to ensure consistency & excellence in how they work, how they lead & how they serve. As part of the Field Empowerment team, the Regional Field Empowerment Leader is responsible for ensuring that all team members in their region are equipped & enabled with the skills & mindset to lead, support & problem solve for Lyft's unique customer base & business.AsaMarketManager<spanclass="editor-module-hl-success"id="0256d7c61f7107ed0c645e109b08e6b2">youwillreporttotheMid-AtlanticRegionalDirector

Responsibilities:

  • Establish strong relationships with Driver Service teams to gain a deep understanding of their needs, experience gaps & development opportunities.
  • Work closely with the Regional Vice President to lead regional summits & create development strategies.
  • Travel to local offices to train team members & surface problems.
  • Work closely with cross-functional teams at HQ to represent the voice & needs of field team members.
  • Facilitate training related to problem solving, customer service & leadership.
  • Work cross-functionally with the Field Learning team to provide input on training content & design.
  • Aid in the development & creation of design documents, course content & training programs.
  • Provide direct feedback & mentorship to field team members to aid in the refinement of existing skills & the development of new skills.
  • Evaluate the effectiveness of training programs by analyzing learner feedback & ensuring content in training programs meets the needs of the field.

Experience:

  • 3+ years of experience in a training or learning & development role preferred.
  • 3+ years in people management.
  • Demonstrated ability to act as an organizational lead & provide coaching & mentorship to team members of all levels.
  • Experience in teaching & facilitation.
  • Ability to demonstrate initiative, exercise good judgment, exhibit strong leadership, & achieve results through others.
  • Ability to conceptualize & analyze complex issues & communicate them appropriately to leadership & peers.
  • Excellent knowledge of learning theories.
  • Strong problem solver.
  • Must be willing to travel up to 50% of the time

Benefits:

  • Great medical, dental, & vision insurance options
  • In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, & foster parents are all eligible
  • Monthly commuter subsidy to cover your transit to work
  • 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues & hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy & safe workplace & strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance & other similar state laws & local ordinances, & its internal policy, Lyft will also consider for employment qualified applicants with arrest & conviction records.

 
 
 
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