Warby Parker is on the lookout for a dynamic, sharp Analyst of Retail Workforce Management to support store analytics, workforce management systems, staffing forecasts, & scheduling. In this role, you'll work with stores across North America to ensure that they have the resources needed to provide an exceptional customer experience. To do that, you'll perform detailed analyses on hours worked, sales trends, traffic, experience scores, operating costs, & any other metric you can get your hands on. You'll then use this quantitative data & qualitative observations to identify key opportunities for growth & efficiencies in our retail operations. Our ideal candidate has an entrepreneurial & collaborative spirit & continuously innovates to achieve great results. Sound like a dream gig? Read on!

What you'll do:

• Assist in creating & managing the retail salary budget, in partnership with FP&A
• Analyze labor needs & ensure monthly KPI Targets are available to stores in a timely manner
• Support Eyecare (Optometrist) labor modeling & hiring targets with support of the Talent Acquisition, Eyecare Leadership & Operations teams
• Create NSO top-line & labor plans for pre-opening & month one of opening
• Maintain labor reporting & ensure updates are made in a timely manner
• Prepare weekly & monthly labor reviews
• Support workforce management projects
• Collaborate on the scheduling policy & Dayforce training resources, updating when required
• Partner with the Retail Operations team to ensure operating hours changes are updated in all systems
• Be the first line of contact for labor-related support tickets

Who you are:

• Backed by 3+ years of experience in a highly analytic & strategic role
• A highly analytical, creative thinker who can focus on the details without losing sight of the big picture
• An optimistic, high-energy problem-solver who is comfortable working through uncertainty
• A resourceful, proactive team player when it comes to working with key cross-functional teams
• Naturally curious (you often question the status quo with an aim to make better, more informed decisions)
• A self-starter who's able to manage multiple assignments, take initiative, & work independently
• A crystal-clear communicatorin person & in writingwho has experience translating data into strategic recommendations
• Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)

Extra Credit:

• Previous work experience with retail, optometry, or medical care
• Experience with Looker or a similar data visualization tool
• Proficiency creating models in Google Sheets or a similar data manipulation tool
• Knowledge of Dayforce & Anaplan or other comparable workforce planning software

Some benefits of working at Warby Parker for full-time employees:

• Health, vision, & dental insurance
• Life & AD&D Insurance
• Flexible vacation policy
• Paid Holidays
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Short-term disability
• Employee Assistance Program (EAP)
• Bereavement Support
• Education Reimbursement
• Free eyewear
• And more (just ask!)