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Peloton // connected indoor fitness cycles
Engineering, Full Time    New York City    Posted: Wednesday, April 06, 2022
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The Director, Field Quality Engineering will be the senior leader of the Field Quality team within the Quality group. This role will be responsible for departmental strategy & planning - including standardization, staffing, & budgeting for the global team. This role will regularly partner with the Manufacturing & Quality teams, as well as Field Operations, Member Experience, & Product Development. This role will report to the Senior Director, Customer Experience & Product Compliance.


  • Build a roadmap & implement to ensure ground-level support for Peloton market expansion & growth
  • Own & drive metrics which provided executive leadership insight into product performance across the entire lifecycle - including return rates, defect rates, diagnosis/repair rate accuracy & success, cost of poor quality (CoPQ), & reliability rates
  • Build positive relationships with cross-functional teams to drive improvement activities to resolve systemic weaknesses identified by metrics
  • Facilitate & partner on the communication of customer concerns, issues, & trends to all functions
  • Work closely with the International teams to drive expansion coverage & ensure in-region capabilities for tight reaction loops


  • 10+ years working experience in a Manager or Senior Field Quality Role
  • Demonstrated experience managing a team, setting strategy, & executing cross-functional initiatives on time
  • Experience related to the following areas:
    • Return/Defect Rates
    • COPQ
    • Failure Analysis methods & tools
    • CLCA processes
    • DMAIC
    • 8D
  • Previous experience in the consumer product space preferred
  • Strategic thinker - Experience meeting the needs of a fast-paced, growing, & international organization
  • Clear & concise interpersonal skills to relay strategy & execution plans to business leaders
  • Lean/Six Sigma training, Green or Black Belt a plus
  • Has a flexible approach to change, is able to work optimally in a variety of situations, constantly seeks improvements, & is forward-looking
  • Experience in a multinational environment is a plus



Peloton uses technology + design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime. We have reinvented the fitness industry by developing a first-of-its-kind subscription platform. Seamlessly combining hardware, software, & streaming technology, we create digital fitness & wellness content & products that Members love. In 2020 Peloton committed to becoming an antiracist organization with the launch of the Peloton Pledge. Learn more, here.

Together We Go Far means that we are greater than the sum of our parts, stronger collectively when each one of us is at our best. In order to be the best version of Peloton, we are deeply committed to building a diverse workforce & inclusive culture where all of our team members can be the best version of themselves. This work has no endpoint; it is the constant work of running an organization that strives to reach its full potential. As a first step in our commitment, we announced the Peloton Pledge to invest $100 million over the next four years to fight racial injustice & inequity in our world, & to promote health & wellbeing for all, from the inside out.
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