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DataRobot // machine learning automation software for enterprise
Engineering, Full Time    Boston, United States    Posted: Friday, September 20, 2019
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Customer Facing Data Scientists (CFDSs) are critical to making our customers successful. An ideal CFDS candidate should have strong fundamentals of applied data science in business setting, & should enjoy communicating & evangelizing data science solutions to business stakeholders.

Roles & responsibilities :

  • Product
    • Representing the DataRobot product from a technical standpoint to customers including demonstrations, conducting proof-of-concept trials, helping clients evaluate success criteria, & training users
    • Providing the customers point of view to DataRobots Product team, informing the direction of future product feature development
  • Data Science
    • Enabling customers to solve complex data science problems using DataRobot including problem framing, data preparation, model building, model deployment, model management, & output consumption
    • In some cases, executing data science workflows for customers
    • Providing data science knowledge & expertise as a trusted advisor to the client
  • Project management
    • Conducting & managing data science projects with customers vision of success in mind
    • Collaborating with Sales, Field Engineers, & the rest of the DataRobot team to identify the best possible resources to move forward customers projects
  • Leadership
    • Building a long-term trusted relationship with the customer so that the customers can be led towards success
    • Understanding & empathizing with customers pain points of building AI solutions
    • Qualifying opportunities where DataRobot can be a suitable fit & thus making DataRobot more efficient
    • Presenting DataRobot in industry conferences as well as creating powerful technical content for marketing purposes

On a day-to-day basis, CFDS work side-by-side with the Sales, Account Management, & Field Engineering teams to help our customers achieve their goals with DataRobot. Internally, CFDS act as the voice of customer to the Product, Engineering, & Marketing teams.

Main Requirements:

  • 4-5+ years of real-world business experience in a data science role
  • Hands-on experience building & implementing predictive models using machine learning algorithms
  • Strong customer interaction experience
  • Strong project management skills
  • Excellent organizational, communication, writing & interpersonal skills
  • Familiarity with a variety of technical tools for the manipulation of datasets
  • Fluency with scripting (Python / R)
  • Going onsite to customer locations in Boston & the broader New England area. Up to 10% travel outside New England.

Desired Skills:

  • Familiarity with consultative sales process in the analytics marketplace
  • Familiarity with Hadoop & related Big Data technologies
  • Experience dealing with complex customer organizations
  • Deep experience with specific industries (e.g. banking, healthcare, insurance) or specific problem types (e.g. time-series, optimization)
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