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Justworks // HR tech platform for small biz
Engineering, Full Time    New York City    Posted: Thursday, October 08, 2020
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Who we are

At Justworks, youll enjoy a welcoming & casual environment, great benefits, wellness program offerings, company retreats, & the ability to interact with & learn from leaders in the startup community. We work hard & care about our most prized asset - our people.

Were helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. Were data-driven & never stop iterating. If youd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful & having fun while doing it, wed love to hear from you.

We're united by shared goals & shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product & in our team.

Our Values

If this sounds like you, youll fit right in.

The job

Were looking for a Senior IT Support Engineer with proven experience in an entrepreneurial, startup, or enterprise setting. The best candidates will combine exemplary white-glove customer support skills with the type of creative tenacity necessary to solve problems in a fast-paced iterative environment. This role will be responsible for technical escalations in one or two technical domains, be able to lead by example where best practices like timely & transparent communication, documentation, & tech advocacy are concerned, & will have a well-rounded skill set in all the competencies that support IT in an office environment. Experience with mentorship, software training, & Design/UX a big plus.

What you'll do

  • 50% of your time youll be owning the deployment, support, & maintenance of:
    • Hardware/Software on OS X & Windows systems.
    • Office Phone System & Devices
    • Wired & Wireless Network
    • Office A/V Equipment for Remote Meetings & Events
  • 50% of your time youll be on point for:
    • Core Application Lifecycle - owning all aspects of a software tool from scoping to sunset
    • Identifying opportunities for improving our current systems & taking action to bring those improvements to life
    • Codifying & delivering opportunities to raise the technical acumen of the IT team & those we support
    • Technical escalations within the IT team

Who you are

  • Minimum of 5+ years of professional IT Support experience
  • High level of professionalism & communication
  • Independent ability to research technical problems & solutions
  • Expert-level skill in at least one of the following
    • TCP/IP Networking -  troubleshooting, feature improvements, enthusiasm for research & monitoring
    • DevOps-style delivery pipelines - Virtualized *nix infrastructure, web/app development, scripting in shell, Ruby, or Python
    • SQL for database architecture/management or queries
    • Agile Product Management as it applies to modern software development
    • Configuration Management using common tools like Chef, Ansible, Puppet, etc
    • API integrations & custom scripts
    • SaaS Application Administration
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