As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.
At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.
You're an Individual. We're the team for you. Together, let's transform the way the world pays.
We are looking for a System Analyst to work in the Product Reliability Engineering Support Team. The candidate will be responsible for managing & maintaining the day to day operations of mission critical 24*7 applications. You will be working in a face-paced environment & will be a liaison between the Product Office & Product Development. You will also be working closely with infrastructure, security & other external clients as required.
Responsibilities would include:
Responsible for supporting critical Visa Business applications & ensuring the stability of the applications.
Perform proactive maintenance activities, engage in automation activities, & perform root cause analysis & remediation.
Write & maintain scripts to monitor system functionality & performance.
Apply code & operation break fixes & other proactive maintenance activities
Will evaluate the issues reported by Visa clients & members in order to provide ongoing solutions.
Performance tuning of applications
Execute decisive action to preserve & maintain service availability, performance, integrity, capacity, & security.
Participate in root causes analysis for service failure & provide resolution.
Work with ticketing application to manage tickets & maintain SLA & OLA
- 2 years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
- 3 or more years of work experience or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
Knowledge of production support processes, including incident/change/problem management.
SOAP & REST Based Web service experiences.
Experience with JBoss, Tomcat, Web Application Sphere, MVC & Spring frameworks.
Experience with UNIX & Windows OS.
Database Experience with SQL skills (Oracle)
Experience with Splunk, & GIT
Experience with ITIL & Service Management Tool like Service-Now or Remedy
Work HoursThis position requires the incumbent to be available during core business hours.
Travel RequirementsThis position requires the incumbent to travel for work less than 10% of the time.
Mental/Physical RequirementsThis position will be performed in an office setting. The position will require the incumbent to sit & stand at a desk, communicate in person & by telephone, frequently operate standard office equipment, such as telephones & computers, reach with hands & arms, & bend or lift up to 25 pounds.
EEO StatementVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines & applicable local law.