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Gympass // single membership to over 8500 gyms
Marketing, Full Time    So Paulo    Posted: Tuesday, January 14, 2020
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CX Global Social MediaManager- Gympass Brazil

Hi candidate!

Do you wanna help people find an activity to love & defeat inactivity in the world?
So join our team & this mission!

A CX Global Social Media Manager will manage & define our global strategy on social channels regarding customer support, set KPIs & deliver clear results & customer satisfaction. The ideal candidate for this position is passionate about digital engagement & has prior experience managing a community - both written & visual.

She/He will also be responsible for ensuring that all content on social channels is aligned with our brand values, business priorities, platform needs, & stakeholders.
The ideal candidate must be agile, creative, disciplined & highly motivated to deliver the best for our clients.

A CX Global Social Media Manager at Gympass is responsible for:
  • Works with the Marketing & other areas to understand, shape & implement a cross-collaborative social strategy for customer support;
  • Forge strong relationships with clients & be the primary point of contact for our customers through our social channels;
  • Implements social media strategy & best practices across various platforms & social communities (including LinkedIn, YouTube, Facebook, Instagram, Twitter, & others);
  • Leads Gympass social media engagement strategy by doing great customer support thru social channels;
  • Integrates with advertising campaigns & marketing social strategies;
  • Nurtures relationships with key brand stakeholders;
  • Spots opportunities to engage in relevant social conversations when our clients are seeking for help;
  • Develops top-line reports on our social media performance;
  • Deliver the best rate in class for Reclame Aqui;
The qualifications required for this position are:
  • 5+ years of proven work experience as a social media manager/coordinator or similar role
  • Strong copywriting skills
  • Bachelors Degree.
  • Fluency in written & spoken English
  • Experience planning & leading community initiatives
  • Passion for digital marketing engagement, social media strategies & understanding the needs our customers to meet their goals
  • Creative problem solver who can influence others via written & verbal communication
  • Ability to articulate new ideas & influence others to gain support
What can Gympass offer you?
  • Opportunities for personal growth & professional development.
  • Possibility to make your mark in a dynamic company & in a global unit.
  • A stimulating & welcoming atmosphere.
  • Complete access to the Gympass benefit to visit as many gyms as you want, & enjoy a healthier life.
Join this mission!
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