This is a 3 month Temp Role.
Away is a global lifestyle brand with a mission to transform travel through products & content that inspire people to get away more. In support of our mission, we are seeking a Fulfillment Coordinator to join our Global Logistics team.
Want to help us transform the travel experience? The ideal candidate will have had experience in order fulfillment, operations & customer service. You will report to the Senior Manager, Fulfillment based in our New York City office.
As a company that values diversity, equity, & inclusion, Away seeks individuals of all backgrounds & experiences to apply for this opportunity. Were creating an environment where everyone can thrive. Our customers are global & diverse, so were building a team that is too. Through initiatives like our employee resource groups, anti-racism training, & bias prevention initiatives, were building the cultural foundation that gives people the emotional & physical space to bring their authentic selves to work.
What youll do:
- Ensure the fulfillment of orders is at the highest possible service level, at the fastest possible speed. You do all of this on-brand, from start to finish
- Create, monitor & maintain KPI reporting to monitor service levels & identify areas of continuous improvement
- Respond to customer Service team inquiries regarding order issues
- Partner with Customer Service team to understand customer insights & identify opportunities to reduce issue volume
Who you are:
- Minimum 2 years professional experience in e-commerce, fulfillment or warehousing
- Previous experience working with order management systems a plus
- Extremely organized with an attention to detail & the ability to manage multiple workflows
- An exceptional written/oral communicator
- Team player with a "no task is too small" attitude
- Enjoys working in a fast-paced & ever-changing environment
- Passionate about transforming travel (but thats a given!)
- You can show proof of COVID-19 vaccination & adherence to HQ COVID office policies using Bindle, a secure platform that verifies vaccination status without sharing private health information, within 30 days of hire