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Away // travel brand & luggage
New York City    Posted: Wednesday, September 22, 2021
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This is a 3 month Temp Role.

Away is a global lifestyle brand with a mission to transform travel through products & content that inspire people to get away more. In support of our mission, we are seeking a Fulfillment Coordinator to join our Global Logistics team. 

Want to help us transform the travel experience? The ideal candidate will have had experience in order fulfillment, operations & customer service. You will report to the Senior Manager, Fulfillment based in our New York City office.

As a company that values diversity, equity, & inclusion, Away seeks individuals of all backgrounds & experiences to apply for this opportunity. Were creating an environment where everyone can thrive. Our customers are global & diverse, so were building a team that is too. Through initiatives like our employee resource groups, anti-racism training, & bias prevention initiatives, were building the cultural foundation that gives people the emotional & physical space to bring their authentic selves to work.

What youll do:

  • Ensure the fulfillment of orders is at the highest possible service level, at the fastest possible speed. You do all of this on-brand, from start to finish
  • Create, monitor & maintain KPI reporting to monitor service levels & identify areas of continuous improvement
  • Respond to customer Service team inquiries regarding order issues
  • Partner with Customer Service team to understand customer insights & identify opportunities to reduce issue volume 

Who you are:

  • Minimum 2 years professional experience in e-commerce, fulfillment or warehousing
  • Previous experience working with order management systems a plus
  • Extremely organized with an attention to detail & the ability to manage multiple workflows
  • An exceptional written/oral communicator 
  • Team player with a "no task is too small" attitude
  • Enjoys working in a fast-paced & ever-changing environment
  • Passionate about transforming travel (but thats a given!)
  • You can show proof of COVID-19 vaccination & adherence to HQ COVID office policies using Bindle, a secure platform that verifies vaccination status without sharing private health information, within 30 days of hire
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