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Oscar Health // health insurance
Tempe, Arizona, United States    Posted: Tuesday, July 14, 2020
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Hi, we're Oscar. Were hiring a Team Lead  to join our Clinical Grievances Appeals (CGA) team in our Tempe office. 

Oscar is a technology-driven, consumer-focused health insurance startup founded in 2012 & headquartered in New York City. Our goal is to make health insurance simple, transparent, & human. We need your help to do so.

About the role:

In this role, you will play an essential role in helping build our complaints, grievances & appeals (CGA) function & leading the CGA Liaisons. The CGA team is one of Oscars most important functions.  Your job will be to set the Liaisons up for success in their day to day jobs. You will set targets, communicate vitals & prioritization, & clear obstacles preventing Liaisons from achieving targets each day.  As a Team Lead, we expect you to be dedicated to high quality decision-making & improving the member & provider experience.

You will report into the Senior Manager of CGA.

You will:

  • Develop a working familiarity with applicable regulatory & accreditation requirements

  • Become an inhouse expert on all CGA related matters to answer questions on the scope & workflows

  • Provide support on regulatory audits & quality accreditation surveys, as needed

  • Contribute to team wide goals to improve processes & integrate additional functions into our daily operations

  • Develop existing team members to take on new processes

About you:

  • 3 years of experience leading team and/or managing projects with multiple stakeholders or some type of informal leadership

  • Experience in CGA or regulated insurance operations

Bonus points:

  • Bachelors degree

  • Experience manipulating & entering accurate data in a production driven environment 

  • Demonstrated capacity to balance competing priorities & continue to execute projects with excellence

Life at Oscar: 

Our more than 1,000 employees aim to make health care affordable & accessible for all. We apply this same vision to our perks & benefits, including: medical benefits, generous paid-time off, paid parental leave, retirement plans, company social events, stocked kitchens, wellness programs, & volunteer opportunities.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves & find both belonging & support. We're on a mission to change health care -- an experience made whole by your unique background & perspectives.

Reasonable Accommodation

Oscar applicants are considered solely based on their qualifications, without regard to applicants disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ( to make the need for an accommodation known.

Pay Transparency Policy

Oscar ensures that you won't be discharged or discriminated against based on whether you've inquired about, discussed, or disclosed your pay. Read the full policy here.

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