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Hi, we're Oscar. We're hiring a Director, Member Experience Strategy to join our Operations team.
Oscar is the first health insurance company built around a full stack technology platform & a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesone that behaves like a doctor in the family.
About the role
As a Director, Member Experience Strategy, you will be responsible for driving the strategy, program design & implementation of a specific department. The primary responsibility for this role is to set the overall department strategy & deploy tactics that allow us to enhance our overall program value.
You will report to a Vice President, Member Experience.
Work Location:
Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture & our mission.
If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.
You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote
Pay Transparency:
The base pay for this role in the states of California, Connecticut, New Jersey, New York, & Washington is: $174,400 - $228,900 per year. The base pay for this role in all other locations is: $156,960- $206,010 per year. You are also eligible for employee benefits, participation in Oscars unlimited vacation program, company equity grants & annual performance bonuses.
Responsibilities
- Set, drive & execute on the department strategy & vision to enhance programs overall value including determining & uncovering new opportunities
- Understand the competitive landscape of the department & act as a thought leader for the particular SME the department runs
- Work cross functionally with other departments to bring new ideas to life & hold accountable through indirect management
- Program management of key company & department strategy initiatives
- Own & continuously evaluate financial & performance of the department
- Report to Senior Leadership on the health of the business
- Drive the budgeting process & the fiscal performance for the team in association with the leadership team
- Development & growth of direct reports, ensuring that colleagues are supported in professional development
- Compliance with all applicable laws & regulations
- Other duties as assigned
Qualifications
- 10+ years experience in healthcare strategy & operations, and/or related field
- 6+ years of management experience
- 3+ years experience in leading large-scale cross functional initiatives
Bonus Points
- Masters degree
- Clinical licensure
- Management Consulting experience with a focus on healthcare
- Experience modeling in Excel / Google Sheets
- Experience in a growth-stage company
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves & find both belonging & support. We're on a mission to change health care -- an experience made whole by our unique backgrounds & perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, & experience. Full-time employees are eligible for benefits including: medical, dental, & vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life & disability insurance, & paid wellness time & reimbursements.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicants disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
California Residents: For information about our collection, use, & disclosure of applicants personal information as well as applicants rights over their personal information, please see our Notice to Job Applicants.
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