BlockFis mission is to provide liquidity, transparency & efficiency to digital financial markets by creating products that meet the needs of consumers & corporations across the globe. We build bridges between traditional finance & digital markets that enable growth for all participants.

We are looking for a Client Success Execution Analyst to join us as we continue to build out our Client Success Operations department. This is an entry level role with room to grow, & an opportunity to get your foot in the door at an up-and-coming fintech firm that prioritizes every employees professional development.  

Responsibilities

• Act as a key connection between CS & our Product, Engineering, Marketing, Ops, Finance, etc. organizations.
• Support the implementation of new processes for operational excellence as our platform grows.
• Ensure All Client Success documentation is centralized & up to date: CS Vendor Contracts, Process documentation, Help Center Articles, Training Material, etc.
• Templatize & ensure all CS & vendor performance metrics are captured & communicated monthly.
• Own ongoing management of Client Success tooling & produce/facilitate timely reporting.
• Facilitate CS company updates such as monthly newsletter, key meeting updates & follow ups.
• Provide cross-functional support to enable effective communication & collaboration in operational aspects of the business and to ensure smooth flow of information, both upstream & downstream.

Qualifications

• Highly detail oriented
• Comfortable in Excel/Google Sheets/Confluence
• Curious & eager to learn
• Scrappy can-do attitude
• Experience with financial operations, math & client service a plus
• Client-centric focus
• The ability to problem solve & drive efficiency
• Strong interpersonal & communication skills

Why BlockFi?

BlockFi has experienced incredible growth since our launch in August 2017. From raising over $75MM in debt & equity capital to helping thousands of clients (and growing!) do more with their crypto assets, we have established a dominant position as the debt & credit crypto market leader in the US. As we expand our product suite & geographic footprint, our addressable market will grow exponentially.

BlockFis leadership team has decades of experience in the traditional financial services & banking world, & we take a conservative approach to regulation that will position us well for sustainable long-term growth & expansion.

Our team is comprised of highly motivated professionals from diverse backgrounds.  We are aiming to become the leading lender in crypto & are poised to redefine the global financial ecosystem for the better. In addition:

• BlockFi is one of the first companies to ever offer crypto-backed loans & the only company whose founding team has an institutional understanding of the debt capital markets & regulatory landscape in the U.S.
• $4.3MM of seed funding & $50MM in capital for funding loans
• $48 MM of Series A & B funding led by Valar Ventures with participation from Susquehanna, Winklevoss Capital, Fidelity, Galaxy Digital, Akuna Capital, & Morgan Creek
• We are moving quickly & have already deployed substantial capital into the space, proving our ability to execute & capture customer demand

We offer

• Competitive salary
• Unlimited vacation / sick days
• Employer paid health coverage (vision, dental, 401K)
• Work alongside an enthusiastic, collegial, & driven team in a highly meritocratic environment
• Weekly lunch, office snacks & coffee