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Lyft // on-demand ride-sharing
 
Hoboken, NJ    Posted: Friday, August 14, 2020
 
   
 
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JOB DETAILS
 

At Lyft, our mission is to improve peoples lives with the worlds best transportation. To do this, we start with our own community by creating an open, inclusive, & diverse organization.

Lyft is looking for a Community Associate who is driven by providing world-class customer service to join our Jersey City team. In this role you will act as the "face of Lyft," providing exceptional hospitality & customer service to Lyft drivers. You will be responsible for helping to resolve driver issues, answer questions, & any other inquires they have. You will also play a key role in operations behind the scenes, making sure vehicles are prepped & ready to go. If you enjoy working with people & are a self-starter, we would love to meet you!

Responsibilities:

  • Provide world-class service & support to Lyfts driver community by utilizing strong communication, patience, empathy & problem-solving skills
  • Work with current drivers to troubleshoot & resolve any concerns or issues
  • Guide new driver applicants through the Lyft onboarding & rental process
  • Represent Lyft's brand, mission, & culture both inside & outside of the organization
  • Help brainstorm, test & implement ideas for improving the customer experience & making behind-the-scenes operations more efficient & consistent

Experience:

  • Bachelor's degree or equivalent preferred, or related work experience
  • Retail, customer service or rental car experience preferred
  • High energy with an outgoing, social personality - you love talking to people!
  • Comfortable on the phone & in-person interacting with customers
  • A true team player that is comfortable with ambiguity
  • Strong attention to detail
  • Familiarity with the greater New Jersey area
  • Strong verbal & written communication
  • Ability to learn on the fly & problem solve in a fast-paced environment

Benefits:

  • Great medical, dental, & vision insurance options
  • Mental health benefits
  • In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, & foster parents are all eligible
  • Pre-tax commuter benefits
  • Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an Equal Employment Opportunity employer that proudly pursues & hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy & safe workplace & strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance & other similar state laws & local ordinances, & its internal policy, Lyft will also consider for employment qualified applicants with arrest & conviction records.

 
 
 
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