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Lyft // on-demand ride-sharing
 
New York City    Posted: Saturday, February 29, 2020
 
   
 
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JOB DETAILS
 

At Lyft, our mission is to improve peoples lives with the worlds best transportation. To do this, we start with our own community by creating an open, inclusive, & diverse organization.

Lyft is looking for an energetic team-player, with a strong background in operations to join our Bike & Scooters team. You will work with our local bike & scooter markets to manage front-line process control & process optimization of our front-of-house & depot-based service delivery operations. You will also be a skilled manager who can easily lead a team of leads & associates from a centralized role to support our local markets & their contract operating partners in achieving process excellence & best-in-class operations.

If you share our vision for transportation that empowers local communities, reduces our environmental footprint & brings people together, wed love to meet you!

Responsibilities:

  • Managing a team of four that is responsible for front line process control over front-of-house service delivery processes & depot operations, which includes:
    • Deployment & collection of bikes, scooters & other future rideable platforms
    • In-field battery swapping operations for platforms with motor assist components
    • Customer-facing valet operations
    • Depot organization & flow
    • Spare parts inventory management at depots & maintenance facilities
    • Battery charging & integrity management, including inspections, testing & general life-cycle management
  • Managing a quality assurance program to assess process compliance across all local markets in all functions & ensure sustainable corrective actions are put in place by our operators
  • Standing up local market feedback loops to support knowledge-sharing & opportunities for process optimization
  • Ensuring safety protocols are in place & observed
  • Partnering with engineering, operations, & external operators to achieve business line objectives & key results, while monitoring supporting KPIs to assess overall local market health

Experience:

  • 7+ years of operations experience involving human & physical processes, ideally in an environment heavily dependent on front line workforces
  • 3+ years leading a team of direct reports & individual contributors
  • Excellent cross-functional collaborator & partner, you find win-wins for all parties
  • Demonstrated ability to quickly grasp complex problems, with communication skills to work with a variety of stakeholders
  • Ideal candidates will have some combination of the following attributes:
    • Experience in lean, six sigma, 5S (or similar systems), including direct implementation experience
    • Fluency in operational KPIs, including the ability to determine root-cause drivers of positive & negative trends. Experience with 5-whys, Fishbone, FMEA, or other root cause tools
    • Warehouse management & optimization experience, including spare parts management in the transportation sector
    • Experience in field services, including operations that involve technicians
  • Ability to travel 25-30%

Benefits:

  • Great medical, dental, & vision insurance options
  • In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
  • 401(k) plan to help save for your future
  • 18 weeks of paid parental leave. Biological, adoptive, & foster parents are all eligible
  • Monthly commuter subsidy to cover your transit to work
  • 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues & hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy & safe workplace & strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance & other similar state laws & local ordinances, & its internal policy, Lyft will also consider for employment qualified applicants with arrest & conviction records.

 
 
 
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