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Director of Partner Outreach & Customer Success

YouNow, a live streaming community of over 1 million broadcasters & viewers, is looking for a Director of Partner Outreach & Customer Success to join our team. This is a special time for our company: we are a small team working on a cutting edge social video service that impacts millions of users & content creators & has the potential to alter the digital media landscape.

Responsibilities

  • Help formulate the strategy that will further grow & enhance the YouNow community
  • Set OKRs, structure & strategy for talent acquisition team, talent management team, & VIP customer experience team
  • Optimize processes around talent identification, outreach, onboarding & account management for content creators, in order to grow the talent & the user base of the YouNow app; set clear goals across acquisition team
  • Build clearly defined structure & process to maximize revenue opportunities
  • Ensure top-end customer service & account management for VIP level partners & users on the YouNow platform
  • Develop data-based strategies to increase on-platform engagement among various cohorts (new users, experienced users, VIP users, etc.) across YouNow
  • Coordinate closely with product, engineering, content, & trust & safety teams to ensure YouNow platform is properly serving & innovating around its community

Requirements

  • Bachelors degree
  • 5+ years of career experience
  • Experience in consulting and/or media preferred
  • Experience setting & managing team OKRs
  • Proven ability to manage & motivate in a distributed/remote work environment
  • Proficiency in Google Docs, Microsoft Office, CRM tools preferred
  • Experience with SQL preferred
  • Analytical, critical, structured, & iterative
  • Bring positivity & enthusiasm to the office every day
  • Give a shit

If you enjoy solving problems, working collaboratively, & being challenged, please share your resume & a cover letter telling us about yourself & your interest in the position.

 
 
 
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