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Visa // credit cards
Product, Full Time       Posted: Friday, September 06, 2019
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  Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.

Job Description

The global Product Organization delivers the holistic product strategy for Visa & accelerates the seamless delivery of our products into markets. We are at the core of Visa's overall vision to be the best way to pay & be paid for everyone, everywhere. We are fueled by a diverse team of talented team-members who continuously raise the bar on delivering best-in-class products & services to people all over the world.

Our business in Sub-Saharan Africa includes more than 45 markets of the most exciting economies in Africa, & include our offices in Johannesburg, Nairobi, Lagos, Abidjan, Accra & Kigali. As part of the Product team in SSA, you will assist in designing & implementing the go-to-market strategy for product sales & deployment at Visa. Your role may include aspects of consultative client engagement, product strategy, execution, & analytics to craft solutions to meet customer needs. You will also be working with a team that supports technical conversations & deployment with external partners, including advising on how they can work with Visa to build custom solutions that utilize their strengths to enhance Visa's solution bundles.


This Product role is responsible for leading a team who manages Visa's consumer issuing solutions across Sub-Saharan Africa, reporting to the Head of Products for SSA. The person in this role would be accountable for cardholder CVP & benefit platforms, delivery of benefits to cardholders, growth of priority product lines, growth of value-added services revenue & co-creation of bespoke experiences with key clients.

Key Responsibilities

  • Scope: South Africa & Sub-Saharan Africa, based in Johannesburg, South Africa

  • Develop & manage Product CVP & Benefit platforms

    • Use market insights to develop customer value propositions & ensure that future benefits & offerings reflect the regional (SSA) market & consumer needs across multiple segments

    • Manage various product benefits, including consumer utilization, associated costs & vendor management

    • Manage digital platforms utilized to deliver cardholder benefits to consumers, in conjunction with vendors and/or internal Visa teams

  • Management of Core Consumer Products (Debit, Credit, Prepaid, Multi-Currency)

    • Manage core product rules, pricing & capabilities as required to be localized for clients in Sub-Saharan Africa

    • Position Visa core products as the preferred choice for Issuers & the brand of choice by consumers, with specific focus on new capabilities & enhancements.

  • Value Added Services revenue growth

    • Identify opportunities to implement Visa Loyalty & Data solutions with clients, merchants & fintech players & drive revenue growth

    • Successful implementation & integration of solutions, working with cross-functional & hub teams

  • Client Customization & Digital Enablement

    • Engage with Visa clients & fintech partners, in conjunction with business development (BD) & other cross-functional teams, to co-create custom solutions & enable Visa digital capabilities with key Visa clients

  • Client leadership for Consumer products & solutions

    • Engage Visa clients, at both functional & executive levels, to represent Visa's consumer product solutions as a thought leader & trusted advisor

    • Drive Product & strategic initiatives with Visa clients, in collaboration with other cross-functional teams

    • Provide Product input to new business opportunities & formal proposals (e.g. RFP's)

  • Accountable for performance of Consumer products & solutions

    • Track the performance & delivery of client solutions & subsequent launches, whilst providing regular reporting & updates

  • Manage expenses & budgets

    • Manage expenses & forecasts to ensure that budgets are appropriately allocated & spent

    • Follow correct governance to maintain an exemplary control environment

  • Bachelor degree or equivalent, Masters degree advantageous but not a requirement
  • 10+ years (with Bachelors degree) or 8+ years (with Masters degree) of experience, spanning consumer product management (financial services advantageous), & developing & managing customer value propositions

  • Strong knowledge & proven execution experience in marketing, product management & portfolio management principles in financial services /retail banking / payments arena

  • Proven track record of successful planning & execution in a fast-paced environment

  • Proven ability to lead a team & operate successfully within a matrix/team environment

  • Digitally curious, with exposure to digital products & digital product management advantageous

  • Strong analytical skills, problem solver

  • Good verbal & written communication skills, thought leader

  • Solid interpersonal skills & ability to work effectively within a matrix organization, as well as vendors & clients

  • Self-directed & motivated, with an entrepreneurial spirit

  • Proficient user of all Microsoft Office products

  • Knowledge of Visa products, payments or international business are advantages, but not minimum requirement

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