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Critical Mass // digital experience design agency
Sales, Full Time    Nashville    Posted: Friday, January 29, 2021
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As a Senior Account Manager, you are the clients champion within the agency.Youre looking to flex your skills growing & managing client relationships, but you still want some direction. Good newsyoull get strategic guidance from an Account Director or Client Partner. Client satisfaction, account revenue growth, & overall business profitability is on your shouldersbut youre up to the challenge. Most importantly, youll be a leader within the agency & your clientsfrom mid to senior levelregard you as a trusted advisor to deliver excellent digital experiences.

You will:

  • Manage client relationship.
  • Own the success & satisfaction of client relationship.
  • Build relationships with senior members of client organization.
  • Own client satisfaction, targeting a 100% client reference-ability.
  • Lead projects & initiatives to delivery.
  • Create opportunities for deeper collaboration & interaction that reinforces the clients status as an innovative participant in the creation of cutting-edge solutions.
  • Understand all disciplines to provide quality assurance of project deliverables, while maintaining best practices & solutions across functions.
  • Provide leadership, support, & ongoing guidance to team members.
  • Provide internal teams with appropriate insight into clients strategic business initiatives.
  • Has a point of view on industry structure, trends, initiatives, & issues
  • Provide insights into organizational opportunities for cross & up-sell opportunities.
  • Over see the development of detailed proposals & statements of work.
  • Significantly grow the client relationship in terms of revenue generated & account profitability.
  • Proactively sell & manage customer expectations & communicates project & profit risks to internal team.

You have:

  • 4-5 years of Account Management experience in an internet marketing or advertising online media.
  • Experience working with complex clients, delivering annual services revenues in excess of $2MM each.
  • Experience with customer loyalty initiatives & database & direct mail marketing campaigns.
  • Experience with site development, specifically involvement in large scale site design, build-out & maintenance & enhancements.
  • Proven skills as a product or category expert, preferably retail.
  • Demonstrated understanding of CRM, content management, analytics, digital marketing, eCommerce, & internet technologies.
  • Knowledge of programs, projects, & management processes & toolsets.
  • Demonstrated abilities in negotiation & leadership.
  • Excellent written & oral communication skills, including presentation.
  • A comprehensive & detailed knowledge of issues within e-business, including a strong working knowledge of third-party solution providers.
  • Excellent interpersonal skills, especially in situations involving consensus & team building.
  • Ability to handle multiple tasks simultaneously.
  • Team-oriented mindset & ability to work with remote or decentralized teams.
  • A keen sense of creative thinking & problem solving.

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