Meet CarGurusthe #1 visited online car shopping website in the US. At CarGurus, were building the worlds most trusted & transparent automotive marketplace where its easy to find great deals from top-rated dealers.
Founded in 2006 by Langley Steinert (co-founder of TripAdvisor), CarGurus is a technology company with a passion for data & its power to simplify every aspect of the car shopping experience. Using proprietary technology, search algorithms & innovative data analytics, we provide unbiased validation on pricing, dealer reputation & vehicle history.
As a Customer Success Specialist in Onboarding, you are a part of the Customer Success Team whose main focus is delivering excellent customer service while also optimizing our Dealers experience. Ideal candidates for this position are highly consultative in nature & feed off of building strong relationships with their client base. The Customer Success Specialist must have a strong sense of customer service & the ability to quickly & effectively tackle issues in both a preemptive & reactive manner.
In managing a book of designated business, you will be responsible for the educating & training your account-base on current product offerings, new product offerings, website enhancements, & website refresher trainings. You will be expected to hit clearly designated metrics on each account by ensuring that initial setup is done properly, contact information is up to date, training is completed for the appropriate staff, & the client is knowledgeable on the inner workings of the CarGurus product. This role will play an essential part in establishing & maintaining a relationship with each dealer client, while ensuring engagement with the CarGurus platform.
Who You Are:
At the core of our company culture is a spirit of innovation, curiosity & collaboration. True to our start-up roots, were nimble, flexible & hardworking. We have a great respect for testing & learning & a healthy aversion to scheduling meetings to discuss meetings. Lunch is catered daily. Gym membership is free. Foosball & ping pong are played often. Now a publicly-traded company, were as committed as ever to cultivating the culture that got us here.
In addition to the US, CarGurus operates sites in Canada, the UK, Spain, Italy & Germany with other markets on the horizon. Our offices are located in Cambridge, MA, Detroit, MI & Dublin, Ireland. If youd like to learn more, please visit our careers page.