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PagerDuty // digital ops management
Engineering, Full Time    Atlanta    Posted: Wednesday, February 19, 2020
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Together we're building a company that will endure & products people will love for generations to come. 

We believe that people do their best in a culture that fosters inclusion, innovation, & success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own & Bring Yourself - serve as the foundation of our collaborative & dynamic culture. 

Whether it's conducting a retrospective, participating in our monthly Hackdays, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live & breathe these five values every day. Together, we solve real customer issues & fulfill our mission of connecting teams to real-time opportunities & elevate work to the outcomes that matter.

Solve for what's next-at PagerDuty.

Who you are:
A Helpdesk Superstar. You understand deeply the product lifecycle for a major part of the business & are able to articulate clearly the limitations of that area.
You possess exceptional & unparalleled knowledge of existing resources & tools & you can research & propose new technologies within Helpdesk.

What you can do:
You have the expert ability to independently custom-code fixes for software solutions and/or manage more complex software configuration changes
Identify & implement broader fixes for challenges (either process and/or technology-driven) to better improve services & team performance, with little-to-no assistance
You have strong project- & time-management skills, including participation in cross-functional project initiatives

What you will do:
Quickly break down complex problems into potential design/process solutions, knowns, & unknowns, in order to get to solid resolutions quickly. Capable of removing roadblocks for any problem that the team encounters.
Consistently deliver large projects involving one or more teams' contribution on time at a high level of quality. Primarily act as a multiplier by building systems, authoring tools, or introducing policies or patterns that raise the level of productivity of the entire org.
Consult with leadership to make well-reasoned company-wide decisions & tradeoffs in all services they work. No required direction/oversight on day-to-day work.
Communicate to the PD team & culture externally. Identify areas that PD can share effectively with the outside world & guides the creation of content & communication around these areas.
Seen as a role model & mentor to every member of the team.
Lead the conversations internally about the direction of major areas of the product lifecycle or technology, drives wide-team consensus to the adoption of this direction, & uses this direction to inspire colleagues. Recognized as a SME in job family & with cross functional teams.
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