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Axios // news, media & analysis
 
Sales, Full Time    Arlington, VA (preferred)    Posted: Tuesday, April 20, 2021
 
   
 
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JOB DETAILS
 

1 Big Thing: Axios is a growth-stage startup dedicated to providing trustworthy content in an audience-first format. This year, we celebrated a major milestone, launching a SaaS product for corporate communications called Axios HQ. We are looking for an Account Manager to support & retain our rapidly growing client-base. Read more about Axios HQ in the Wall Street Journal.

Why it Matters: Our inaugural team of account managers will be critical to the future & long-term success of Axios HQ. This team will be at the center of adopting new & innovative practices for onboarding new clients, establishing Axios HQ as a brand with exceptional client service, & retaining & growing our client partnerships as our technology continues to grow & expand. 

Go Deeper: In this role, you will make an impact to Axios through the following responsibilities:

  • Onboard new Axios HQ clients & provide continual training & user adoption support across client lifecycle
  • Collaborate closely with sales team to ensure a smooth handoff when new clients purchase the Axios HQ product 
  • Set an exceptionally high standard for customer service as we bring new clients onto Axios HQ-- this can include activities such as responding to client challenges/problems, proactively scheduling regular check ins, providing timely feedback to the product & engineering team for feature requests & bug reports, etc.
  • Successfully renew & upsell existing clients & consistently perform against individual & team quantitative & qualitative KPIs
  • Help establish effective processes & organizational systems as one of the first account management team members following our public launch of Axios HQ

The Details: Ideal candidates will embody an entrepreneurial spirit & passion for Axios mission & have the following skills:

  • 2+ years of account management and/or client success experience for a company that provides technology & services solutions to a wide array of clients 
  • Proven track record hitting & exceeding renewal & upsell quotas 
  • Exceptionally collaborative with an eagerness to work hard to advance the success of a new product & contribute to new processes & infrastructure
  • Growth mindset with a constant desire to receive feedback, learn & grow 
  • Strong commercial skills, with experience navigating thoughtful, consultative conversations to successfully execute renewals & upsells 
  • Comfort with a fast-paced environment where things are growing & changing at lightning speed

Dont forget: 

  • Competitive salary
  • Health insurance (100% paid for individuals, 75% for families)
  • Primary caregiver 12-week paid leave
  • 401K
  • Generous vacation policy, plus company holidays
  • Company equity
  • Commuter & cell phone benefit
  • A commitment to an open, inclusive, & diverse work culture
  • Annual learning & development stipend

Additional pandemic-related benefits:

  • One mental health day per quarter
  • $100 monthly work-from-home stipend
  • Tele-mental health services 
  • OneMedical membership, including tele-health services 
  • Increased work flexibility for parents & caretakers 
  • Access to the Axios Family Fund, which was created to allow employees to request financial support when facing financial hardship or emergencies 
  • Classpass discount
  • Virtual company-sponsored social events
 
 
 
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