Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, & partner with 250,000 merchants - with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung & Lufthansa. Our offices are spread over 17 different markets, hosted by 4000+ employees from 100+ nationalities.
Klarna strives to become the world's favorite way to buy, & you can contribute to reaching this goal! We are looking to hire great people, who are passionate about using their talents to generate long-lasting customer success. We are currently looking for a Service Delivery Manager to join the Disputes/Returns problem space & play a key role in our mission to provide an excellent dispute experience to both our consumers & partnered stores.
For the Disputes/Returns teams, the main priority is ensuring consumers & merchants are offered the best dispute experience every step of the way. From self service in the Klarna App & clear consumer communication, to top notch internal processes & merchant tooling throughout all Klarna markets - we never lose our vision out of sight.
As a Service Delivery Manager you & your team will be at the heart of our mission. You will support our product teams with the rollout of new & representation of existing features. Further, you will also be responsible for digging into our data to identify opportunities & initiate & execute initiatives that have great impact on our shared KPIs. One of the main reasons why our teams are able to provide excellent customer service experience is because of the close collaboration with Engineering, Product, Design, Analytics & other Support teams.