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CLEAR // biometric identity platform
New York, New York    Posted: Tuesday, March 09, 2021
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CLEAR transforms what is uniquely you your fingerprints, your face, your eyes into a secure, biometric key to frictionless experiences. We are creating a world where travel is effortless, where accessing your office building is as simple as walking in, & where shopping is as easy as walking in & out of a storewithout ever once showing an ID or credit card. CLEAR currently powers secure, frictionless customer experiences in nearly 40 U.S. airports & venues. With over 2 million members so far, CLEAR is the identity platform of the future, today.

The Regional Operations Manager of Field Technology is an imperative role within the Technology Operations organization. This person will manage & support the technology infrastructure for our Airports & Sports venues across multiple cities within the designated region. You will join a highly technical team dedicated to ensuring technology stability & reliability for our Ambassadors & members. We are looking for a customer-focused technologist who thrives in fast-paced, complex environments with the ability to problem-solve independently while thinking & working strategically as part of a larger team.

What you will do:

  • Build, maintain, & support CLEAR PODs at all locations within the assigned region
  • Manage computers, network infrastructure, & all biometric peripherals associated with PODs (kiosks)
  • Onsite & remote support for all end-user devices/services (e.g. laptops, mobile devices, LAN/WAN within the assigned region)
  • Manage & control IT inventory for all assigned locations coordinating with vendors when/where required
  • Coordinate with & coach local technical leads on remediation of Tier 1 issues
  • Identify & resolve Tier 2 incidents for all PODs & end-user assets within assigned region
  • Monitor & maintain the latest software & application patches
  • Develop & maintain relationships with local CLEAR & venue management, Ambassadors, & senior leadership teams
  • Create & deliver targeted training materials to ensure optimal operation of technology
  • Manage computers, users, & groups in Active Directory & Okta environments
  • Identify & recommend solutions to improve IT functions or processes

Who you are:

  • 5+ years of applicable experience, including in-person & remote support experience
  • Demonstrated success in providing exceptional service to internal & external customers
  • Strong communicator with exceptional ability to interact with technical & non-technical end-users
  • Ability to execute flawlessly in a rapid-paced environment with multiple priorities
  • Deep technical knowledge of network infrastructure setup, maintenance, & troubleshooting -- Cisco/Meraki preferred
  • Expert knowledge of Windows 10 including Group Policy, imaging, patching, & troubleshooting
  • A self-directed & collaborative team member who prioritizes customer experience above everything else
  • A proactive technologist who can identify trends & recommend solutions to improve the overall CLEAR experience for employees & members 
  • Ability to travel to locations across the US, as needed
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