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Pure Storage // flash enterprise storage
 
Engineering, Full Time    INSERT LOCATION    Posted: Thursday, January 21, 2021
 
   
 
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JOB DETAILS
 

BE PART OF BUILDING THE FUTURE.

Since our founding in 2009, Pure Storage has empowered innovators to build a better world with data. In less than eight years, Pure reached $1B in sales, faster than nearly every enterprise company in history, & our incredible growth continues to outpace the competition.

Our mission? Deliver a simple, evergreen data platform that enables everyone to turn data into intelligence & advantage. The secret sauce? More than 3,000 team members (and growing!) around the world who join forces to invent the next big thing. And then the next one. 

The world is experiencing a revolution driven by next-generation technology like AI, machine learning, virtual reality, quantum computing, & self-driving carsall of which require unprecedented amounts of data. This sets the stage for Pures technology to grow exponentially in the coming years. 

Weve only scratched the surface of our ambitions, & as we continue to gobble up market share, were blazing trails & setting records: 

  • For five straight years, Gartner has named Pure a leader in the Magic Quadrant for Solid-State Arrays. 
  • Our customer-first culture & unwavering commitment to innovation have earned us a Satmetrix Net Promoter Score in the top 1% of B2B companies globally.
  • Pure puts a premium on the future, investing 26% of revenue into R&D.

If you, like us, say bring it on to exciting challenges that change the world, we have endless opportunities where you can make your mark.

SHOULD YOU ACCEPT THIS CHALLENGE...

Pure Storage has Support centers in Mountain View, CA, Lehi, UT, Singapore, & Dublin, Ireland. We are looking for a senior Technical Support Engineer (TSE) to join our 24x7 Support team as a Designated Support Engineer. You will be part of the best Support team in the industry. Our culture focuses on 5 key values Persistence, Creativity, Teamwork, Ownership, & Customer First. You will work on problems of diverse scope where analysis will include hardware, software, & environmental factors. Our Support Engineers utilize their deep technical expertise to troubleshoot customer issues & resolve them. Successful Support Engineers will be able to build strong networks across different departments in the company.

  • Proactively seek to understand customer expectations
  • Answer & resolve support cases based on severity level
  • Own & track customer issues using our ticket tracking system
  • Own all customer facing communications, ensuring the message is concise & professional
  • Develop relationships of trust with specific named accounts
  • Shares, & documents knowledge via FAQ / KB articles, which can be internal or customer facing
  • Develops junior support engineers through training, & coaching
  • Manage multiple projects/support cases simultaneously
  • Champion customer issues internally, & represent the company externally
  • Leads large multi participant customer calls, including hot escalations
  • Normally receives little instruction on day-to-day work, general instructions on new assignments
  • Weekend, holiday, & on call duties as required

WHAT YOULL NEED TO BRING TO THIS ROLE...

  • Minimum five years of experience in customer-facing, technical support work
  • Subject Matter Expert in one or more technologies
  • Proven ability to resolve customer problems, & escalations utilizing appropriate internal & external resources
  • Proven technical troubleshooting skills in a complex multi platform-system-vendor environment
  • Experience in supporting both hardware, & software products
  • VMware & Oracle experience highly preferred
  • Ability to triage issues, & escalate them to appropriate engineering groups as necessary
  • Advanced to expert knowledge of technologies such as operating systems (Solaris, LINUX, Windows, VMware), LANs & WANs, & storage area networks
  • Knowledge, & ability to troubleshoot Fibre Channel, Ethernet, IP, iSCSI, SAN issues
  • Demonstration of subject matter expertise in one or more of the following: AIX, LINUX, VMware Virtualization, Windows, Hypervisors, Enterprise Servers (CPU, Chipset, & Memory), HBAs
  • Bachelors degree in a technical field or related experience 
  • One or more of the following certifications:
    • VMware Certified Professional (VCP)
    • Certified Kubernetes Administrator
    • AWS Certified Cloud Practitioner
    • Microsoft Certified: Azure Data Engineer Associate

BE YOUCORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, & make an impact. This is not just a job, but a place where you have a voice & can accelerate your career. We value unique thoughts & celebrate individuality, & with ample opportunity to learn, develop yourself, & expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal & professional lives of our team members. And our Pure Good Foundation gives back to local & global communities through volunteering & grants.

And because we understand the value of bringing your full & best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, & company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Pure is proud to be an equal opportunity & affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. If you need assistance or an accommodation due to a disability, you may contact us at TA-Ops@purestorage.com.

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice.

DEEMED EXPORT LICENSE NOTICE.

Some positions may require a deemed export license for compliance with applicable laws & regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.

 
 
 
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