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healthcare communications & telemedicine
Product, Full Time    New York    Posted: Tuesday, June 11, 2019
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Company Description:

The backbone of the healthcare system is communication between patients & their doctors, among healthcare teams, & even between practices & third-party providers like pharmacies, labs, & insurance companies.

But healthcare communication today is broken. Its disconnected, siloed, antiquated, & highly inefficient & in worst-case scenarios, its even responsible for lost patient lives.

Were trying to fix that. Klaras mission is to transform communication in healthcare, so all patients can receive great care.

We believe that the future of healthcare will be amazing. It will be patient-centric & truly connected so medical teams can work together easily, information can be shared between people & systems seamlessly, & patients can always get the high-quality care that everyone deserves.

Though our mission is big, our team is still small. And thats where you come in.

We are a Series A startup thats growing quickly, with plenty of interesting challenges to tackle & foundations to build. Its an entrepreneurial environment filled with opportunities for personal growth, where there is no shortage of projects to own or game-changing ideas to suggest. We are autonomous, data-driven, humble, & transparent. We have a healthy irreverence for the status quo, & a relentless passion for making our users lives better. And we believe the power of a talented team can accomplish anything even revolutionizing healthcare.

About the Role:

We need a Senior Product Marketing Manager to build out a world-class product marketing foundation. We are building a product that solves a critical need for doctors, healthcare administrators, & patients across the US, & were already providing real value for our existing customers. The market is wide open, & the opportunity is huge but we need your help capturing it. We have a busy product roadmap & only the humble beginnings of a smooth & seamless go-to-market engine, not to mention ample opportunities to drive more customer engagement. And were only just scratching the surface of telling the Klara story.

If you are:

  • Eager to roll up your sleeves & build a product marketing foundation
  • No longer able to count the number of product launches youve run, so a launch playbook comes naturally
  • An exceptional writer (usually the person in your family or group of friends who gets asked for writing/editing help)
  • So organized that its one of your defining personality traits
  • Adept at amplifying good news & softening the blow of bad news
  • Not phased by ambiguity, uncertainty, or the fast pace of an early-stage tech startup
  • Fiercely loyal to the customers you work with, & an advocate for them company-wide
  • Passionate about changing the future of healthcare, & helping millions of patients

we want to talk to you!


  • Own the GTM process for new features & functionality, including strategy & planning as well as execution & reporting
  • Identify opportunities to improve customer engagement especially in the first two months of the customer experience & lead the execution of those initiatives (including testing & iteration)
  • Deeply understand our existing & prospective customers leading research/analytics projects as needed, & training other teams on these insights
  • Own customer segmentation, developing differentiated & engaging messaging & positioning for each that is driven by customer insights
  • Serve as the resident expert on our product & our customers, training other internal teams & driving the development of internal & external resources
  • Be a close partner for our product team, providing feedback on our roadmap, feature development, & product design
  • Be an expert on our market & the competitive landscape, training internal teams on competitive differentiation & serving as a strategic advisor to the product & leadership teams
  • Represent our customers & their needs throughout the company, ensuring that everything we do has customer success & delight at its core


  • Bachelors Degree
  • Experience leading GTM initiatives at a technology company
  • Excellent writing skills & overall communication skills
  • Skilled with messaging & positioning, customer insights, & competitive differentiation
  • Many years of successful collaborations with different stakeholders & teams
  • A passion for advocating for users & creating delightful user experiences
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