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Tripadvisor // enabling travelers to plan & book trips
 
Sales, Full Time    Needham, MA / New York City    Posted: Wednesday, February 12, 2020
 
   
 
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JOB DETAILS
 

The Account Manager is on the Online Travel Agent (OTA) team, responsible for OTA advertising spend in Hotels & Packages (Hotel + Flight) in North & South America. The book of business will cover our Tier 2 accounts with a growth path onto our Tier 1 accounts.

This role combines Account Management & Sales functions, selling some new business via inbound leads while 75% of time is spent managing & upselling an existing book of business. The Account Manager is highly strategic, which requires a deep understanding of clients business objectives, strong knowledge of TripAdvisors product offerings & an analytical mindset. The Account Manager is also the operational point of contact for TripAdvisors key advertising business relationships, providing oversight to pre & post-sale activities.

What you'll do:

  • Own the OTA tier 2 book of business across North & South America, managing an annual 7 figure spend
  • Establish regular contact with customers to ensure their performance & operational needs are met
  • Up-sell & renew existing campaigns/clients, with new & innovative ideas that focus on retention & growing business
  • Manage inbound leads/inquires through Salesforce to track activity & assist in timely & accurate forecasting
  • Understand the intricate details of Auction Dynamics to produce reporting & troubleshoot performance as needed
  • Manage client relationships & client satisfaction, including goals, deliverables, approvals, & asset management in order to achieve best results & campaign success
  • Communicate directly with agencies, clients, internal teams & outside vendors as necessary on custom program implementation
  • Represent the voice of our clients to help shape product enhancements through the Auction & Digital Advertising products
  • Participate in cross-functional task forces to drive new initiatives & tighten process
  • Meet & exceed quarter business objectives, including revenue targets.

What you'll bring to the team:

  • Fluent in English, Spanish, & Portuguese
  • 3+ years relevant professional experience, preferably in Advertising/Media sales, sales support or account management role
  • BS, preferred in Marketing or Business (or other related field), prior work with Latin America a plus but not required
  • Experience at a leading media company, technology or social media platform is strongly preferred
  • Demonstrated success working with cross-functional teams & building strong relationships internally & externally
  • Experience driving incremental revenue through existing and/or new customers
  • Strong attention to detail, good follow-up & able to generate creative solutions to meet client needs
  • Ability to multi-task across multiple projects & stakeholders
  • Strong communication skills & ability to persuade clients to grow investment
  • Passion & knowledge of the online advertising industry
  • Experience with Ad Technology / Ad Platforms: DFP, Facebook Ads Manager, Omniture, DAR, MOAT, IAS, DoubleVerify
  • Proficient in G Suite, PowerPoint, Excel, Tableau, Salesforce.com
  • Some light travel & flexibility to do business across all North & South America time zones

Can be based in Needham, MA or New York City

 
 
 
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