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  Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Functional Summary

Client Services provides industry-leading service to Visa's clients around the world. With our deep knowledge & expertise, we are a key internal partner to the Sales, Product & Technology organizations, bringing the voice-of-the-customer into the design, development & successful deployment of Visa products & services. In addition to supporting client implementation of Visa products & services globally, Client Services is also responsible for a host of critical services that support the broader Visa organization & clients. Across time zones & borders, we provide clients with a comprehensive set of services to help their business perform. We are trusted partners to Visa's clients, providing expertise & consultative services to onboard, manage & successfully grow their business.

Job Description

The Director - VBS Solutions Consultant is a member of the VBS Client Service Delivery team & provides proactive consulting, technical sales support, & project scoping with a heavy focus on Visa Business Solutions B2B product & API integrations for Visa clients. The Director provides deep expertise on APIs, files, & other interface technology, & solutions based on complete understanding of client business need. He or she serves as a trusted advisor to the client through the early onboarding experience. With each engagement, this role will explore the client use case & product utilization, make recommendations, & produce a project scope to allow for an optimized & accelerated implementation. This position will interface externally with clients & internally with cross-functional groups such as Sales, Product, Account Management, Implementations, Technology, & Certification.

Essential Functions

  • Consult with clients to define project requirements, scope & integration strategies. Support them on API integration, file processing & the on-going support model & commitment that will be required

  • Support the sales team for in-depth client-facing integration discussions

  • Collaborate with Visa clients & internal stakeholders to define use cases & set-plays for integration

  • Manage & support multi-layer API integrations & file processing efforts for Visa clients & ensure client expectations are exceeded

  • Act as a subject matter expert on Visa Business Solutions products & services

  • Proactively collaborate with cross-functional IT & Platform teams to identify operational opportunities & implement recommendations to increase service quality, efficiency, & revenue.

  • Document client requirements & required data elements for successful implementation

  • Create & maintain internal technical reference documentation including project plans, reference materials, client integration tasks, client-facing project documentation, & troubleshooting checklists

  • Provide support for clients & perform technical research in support of effective integration

  • Present periodic reporting on project accomplishments & deliverables to senior management

  • Build & enhance positive working relationships with key Visa clients & internal stakeholders

  • Take ownership for assignments & take the initiative to resolve problems & meet deadlines

Qualifications

Basic Qualifications

  • 10 years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD

    Preferred Qualifications

  • 12-15 years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

  • 10+ years of card payments or financial services industry experience.

  • Previous work experience in a client-facing role in software, financial, or information services is preferred

  • Deep understanding of Commercial & B2B payments, & the payments ecosystem

  • Working / hands-on experience with APIs, file processing, & system-to-system integration

  • Experience with software development & coding concepts. Coding experience preferred. Deep understanding of networking terminology & architecture

  • Ability to comprehend & translate complex technical issues & apply to business solutions

  • Confident presenting to executives & engaging with clients

  • Demonstrated success in client relationship management and/or sales engineering

  • Proficient at setting priorities, influencing others, & managing client expectations

  • Excellent time management, organization, & planning skills

  • Self-starter with an ability to achieve results as part of an effective team

  • Excellent verbal, written, presentation, & interpersonal skills with the ability to succinctly describe business & technical requirements for clients

  • Strong project management skills

  • Ability to work transparently in a high-trust, people-centric environment

  • Show curiosity & courage to challenge the status quo. Thrive in ambiguity. A desire to find solutions without a clear path

  • The ability & willingness to share & transfer knowledge

Additional Information

Work Hours

Incumbent must make themselves available during core business hours.

Travel Requirements

This position requires the incumbent to travel for work 25% of the time.

Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit & stand at a desk, communicate in person & by telephone, frequently operate standard office equipment, such as telephones & computers, & reach with hands & arms.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines & applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines & applicable local law.

 
 
 
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