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FiscalNote // data insights from political, legal & regulatory info
Sales, Full Time    New York City    Posted: Friday, March 06, 2020
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About Account Management at FiscalNote
Committed to turning clients into champions, the Account Management team dedicates itself to fully understanding client goals, highlighting workflows & solutions that help achieve those goals & encouraging successful adoption of our platform across all client users. Understanding that the client is king, the team works to incorporate valuable client insight in the product development process, while also aligning with Business Development & Marketing to relay successful use cases to both the FiscalNote team & the greater world. Account Management team members are the renaissance men & women of FiscalNote -- always up to the task of intelligently speaking about any issue a client may toss their way.
About the Role
We are in search of an engaging Account Manager to act as not only our client's advocate, but also their unofficial consultant in helping them leverage our powerful open data tools throughout their lifecycle. Our Account Managers ensure that clients are using the product to meet their overall business objectives. Personable & analytical, this individual can aptly leverage policy & technical skills in setting up & implementing customized software projects while building a strong, personal relationship with our clients that leads to renewal & contract expansion.  

What To Expect:
- Manage high value, strategic, client relationships focused on developing new business & ensuring high retention rates
- Achieve new business growth targets through up-sell /cross-sell opportunities with existing clients
- Be responsible for all aspects of renewals & deliver results against monthly, quarterly & yearly forecast objective
- Lead & manage the renewal process 
- Meet onsite with existing accounts & conduct needs & business impact analysis of current product portfolio
- Manage & lead pricing negotiations for renewals & up-sells 
- Identify risk & work with internal & external stakeholders to prevent both client & revenue churn 
- Facilitate the transition of a client's existing workflow into the FiscalNote platform
- Provide accurate monthly forecast reports
- Actively collaborate with Product & Marketing teams 
- Intelligently engage in conversation regarding the legislative & regulatory processes
- Travel to on-site client locations outside the DC area on occasion ( less than 20%) 
- Actively & regularly attend industry events

What Sets You Apart:
- 4+ years of professional sales & field account management experience in government and/or technology with a proven track record of meeting sales & renewal & retention goals
- Experience working in an account management/client success capacity with a SaaS product
- High-performance record of sales & retention
- Ability to successfully lead in-person meetings/demos with C-Suite level executives
- Strong written & verbal communication abilities, as well as exceptional time & organizational skills
- A bachelor's degree or equivalent experience
- Proficiency with Salesforce strongly preferred

About You
You're a self-motivated, energetic sales professional with the drive to succeed.  A team player, willing & enthusiastic to pitch in wherever necessary to support both clients & the company. Poised & confident, you are both a skilled listener & a convincing presenter with an eye for detail & the polish to communicate at all levels. You can comfortably navigate the worlds of both technology & policy. You prefer data-driven insights rather than anecdotal evidence to drive your decisions & actions & are comfortable talking data, tech & current events.
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