Medallia's mission is to help companies win through customer experience. The world's best-loved brands trust Medallia's Experience Cloud, which embeds the pulse of the customer in an organization & empowers employees with the real-time customer data, insights, & tools they need to make every experience great. Named a leader in the most recent Forrester Wave & ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, & Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title-nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, & former classmates. We have different backgrounds & we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.
At Medallia we hire the whole person, not just a part of them.
This TPM will spearhead the process definition & implementation of engagement between Technical Support & R&D. You will work closely with functional leaders & subject matter experts in Technical Support, Product & Engineering to define strategy & requirements, & then lead projects through design & delivery.
This role will entail aspects of program management, business analysis & hands-on execution. You will be responsible for assessment of existing processes, proposal for improvements & execution of the projects including hands-on execution till the process is established & operationalized.
Excellent listening & writing skills, strong technical competency & enthusiastic executive communication are essential for this role. The ideal candidate thrives & has succeeded in delivering broadly adopted technology processes/services in a very high growth environment where priorities shift quickly. The successful candidate is a strong leader who can prioritize well, communicate clearly & compellingly & who understands how to drive a high level of focus & excellence.