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Founders Factory // helping build & scale early stage tech
London, United Kingdom    Posted: Tuesday, March 23, 2021
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What is Fabric? 

At Fabric, we're making pensions work for everyone. Fabric helps customers of pension providers to consolidate their fragmented pension pots into one place & take control of their post-retirement pension income. We're uniquely placed, working with a Tier 1 pension provider, to bring a tech first customer focused solution to market. Leveraging our partners domain expertise, Financial Adviser workforce & market will turbocharge Fabric to transform the pensions market for consumers. 

The role

Fabric is ready to launch & start putting customers in control of their pensions & we are looking for an experienced Pensions Operations leader to own the challenge of scaling our pensions tracing operation. You'll be responsible for ensuring that our pensions tracing team is operationally equipped to provide industry-leading customer service in a highly regulated market.

You will lead a team of administrators using our cutting edge systems to trace people's pensions, contacting pension providers to remove the hassle from pension's tracing for customers & keeping them up to date as we help to bring their pensions into one place. 

You'll be an expert in designing & scaling operational processes, leading operational support teams, communicating & collaborating cross-functionally, & doing all of the above at pace. You'll also have experience in working directly with stakeholders from various disciplines & teams (engineering, product, customer operations, marketing etc.), & be passionate about enabling Fabric to achieve its ultimate mission of making pensions work for everyone.

This role would be perfect for someone who is currently working in the pension space with a passion to positively disrupt the market & improve experiences for customers. This is a unique opportunity to join a fast growing tech startup with a bold vision to make pensions work for everyone. 
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