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PagerDuty // digital ops management
Engineering, Full Time    Remote    Posted: Tuesday, December 22, 2020
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Together we're building a company that will endure & products people will love for generations to come.

We believe that people do their best in a culture that fosters inclusion, innovation, & success. Our values - Champion the Customer, Take the Lead, Run Together, Ack + Own & Bring Yourself - serve as the foundation of our collaborative & dynamic culture.

Whether it's conducting a retrospective, participating in our bi-annual hack weeks, cranking out a new product feature, supporting our two PagerDuty bands, or doing our day to day work, Dutonians live & breathe these five values every day. Together, we solve real customer issues & fulfill our mission of connecting teams to real-time opportunities & elevate work to the outcomes that matter.

We're building an inclusive workplace that represents the real, everyday people we support around the world. From how we build our teams to who sits in the boardroom, we hope you can see yourself at PagerDuty.

About Rundeck:

Rundeck is transforming the way Operations runs at organizations of all sizes across every industry. Operations teams to run more efficiently, scale faster, & maintain security using Runbook Automation with Rundeck. Rundeck modernizes Operations by allowing a broader number of people - even those outside of traditional Operations boundaries- to have secure & safe self-service access to Operations tasks. Customers report significant reductions in interruptions, faster incident response times, & improved visibility into Ops activities. 

Mission of the Position:

As a Customer Success Manager/Field Engineer at Rundeck, you will work in a high-performance team environment to drive business value & successful Rundeck implementations.  You will provide critical technical expertise & drive initiatives across Installation, configuration, operation, & development; specifically in the context of Rundeck's key use cases (incident management, provisioning, & ETL processes) & executive audiences. This is a unique & important role in our team, working across both Services & Customer Success in terms of training, educating, & enabling our growing customer base.
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