Youll Click With Us If You
- Act like an owner
- Conduct yourself with the highest integrity
- Speak up with radical candor
- Practice empathy
- Have a high & ever-climbing bar for excellence
- Dont give up, even when it gets tough
- Help make the team greater than the sum of its parts
- Are thoughtful & self-reflective
As a Hospitality Specialist you are a key part of the Customer Experience team focused on supporting our animated & vibrant client base as well as our All-Star Alfred Squad to ensure that each & every one them feels taken care of. Your part is to be on the front lines -- with one hand you'll be fielding phone calls, emails, & SMS; with the other, youll be supporting our account management & sales teams to create unique, groundbreaking customer experiences. You are critical for us achieving our mission of changing the world with human powered technology.
What Youre Like
- Problem solver- one size doesnt fit all
- Naturally empathetic & happy
- Self starter who is comfortable working autonomously within a loose framework
- Have the ability to think on your feet, be proactive, & tackle several projects at once
- Thoughtful & rational decision-maker weighing different options & optimizing choices based on client & business needs
- Can manage different stakeholders & balance authoritativeness & understanding. You need to be able to manage vendors, Alfreds, & be a client advocate all-at-once
- Roll up your sleeves to get things done - executing not only quickly but with high quality
- Are team-oriented
- Comfortable with difficult conversations
- Dont accept no as an answer
- Possess excellent written & verbal communication skills
What Youll Do
- Receive, review, manage, & execute inbound customer requests & communications, across multiple channels.
- Coordinate & drive multiple requests simultaneously to execution (aka: get things done for customers.)
- Manage multiple vendors across different service types
- Capture & solve service errors
- Create new processes as our business expands to roll out company wide
- Make yes / no calls on requests based on on cost-efficiency
What Else Youll Need
Hello Alfred is a hospitality & technology platform focused on building intuitive, personal help into the most important space in peoples lives: our home. As the only company in the world that customers trust with the keys to their homes, were building a world where people come first, hospitality is an everyday luxury, & its not only easy, but OK, to ask for help to manage our busy lives.
We believe in responsible company-building, which means we deeply consider the second- & third-order consequences of our actions. We do the right thing, even when its more difficult or takes longer.
Find out why Fast Company named this four-year-old startup one of the 50 Most Innovative Companies in the World. Join us on our mission to build the future of urban living.
Note: We only hire people who are hospitable,extremely polite, & committed to closing loops.