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Github // online project hosting using Git
 
Engineering, Full Time    Remote - US (Washington D.C.)    Posted: Tuesday, July 20, 2021
 
   
 
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GitHub helps companies & organizations succeed by allowing them to build better software, together. We're looking for experienced Solutions Engineers to provide pre- & post-sales support for our rapidly-growing customer base. A Solutions Engineer is responsible for the technical relationships with customers & prospects, working as a trusted advisor with customers to remove technical objections & creatively address pain points in a customer's SDLC. Solutions Engineers at GitHub also work internally with sales & product development to identify & communicate solutions which meet customers' ever changing business needs against the capabilities of GitHub's platform.

We're extremely passionate about the quality of our work. If you are technically sharp & people oriented, you might be a fit for this role!

This SE role will serve US Public Sector customers - especially state & local governments & the vendors who support them.

Pre-Sales Responsibilities:

  • Identifying customer business requirements & matching them to product features
  • Building joint customer strategies with enterprise sales, support, & field services to encourage product adoption
  • Providing live demonstrations of the GitHub Enterprise platform to prospective customers
  • Answering GitHub product questions & helping customers & prospects to take full advantage of the GitHub product
  • Answering GitHub technical questions & helping customers integrate GitHub with their existing development tools & workflows
  • Building relationships with key decision makers & serving as a customer's technical point of contact
  • Educating prospects on product implementation & usage
  • Learning about customers' successes & challenges, sharing customer feedback within GitHub, & advocating for customer interests
  • Maintaining awareness of internal GitHub initiatives & the developer tools industry

Post-Sales Responsibilities:

  • Acting as intermediary between sales & other technical teams to best meet customer needs
  • Communicating customer feedback & perspectives to appropriate teams to be considered in product strategy
  • Documenting technical considerations, collecting existing articles, & contributing to internal knowledgebases as a resource for other teams, customers, & partners

Qualifications:

  • 3+ years of experience in sales/solutions engineering, technical consulting, or DevSecOps operational roles
  • Customer-facing experience
  • Remote work friendly, with ability to travel up to 50%
  • Team-oriented & strong collaboration skills
  • Passionate commitment to quality & success
  • Excellent verbal & written communication skills
  • Strong public speaking ability
  • Growth mindset
  • Can quickly identify & solve technical & business challenges related to software delivery
  • Able to relate technical concepts to customers of all technical backgrounds
  • Knowledge of Source Control Management (SCM) tools & workflows
  • Knowledge of Continuous Integration, Continuous Delivery (CI/CD) architecture, tools & workflows
  • Comfortable working in a fast-paced & dynamic environment
  • Must be legally authorized to work in the United States

Preferred Qualifications:

  • In-depth knowledge of the enterprise Software Development Lifecycle (SDLC)
  • Knowledge of software composition & security analysis, SAST/DAST tooling
  • Experience working in or with large software development teams
  • Knowledge of Git & GitHub workflows
  • Ability to articulate the value of DevOps & DevSecOps
  • Knowledge of DevSecOps patterns & industry trends
  • Familiarity with Public Sector customer needs, especially state & local government (SLG)

Who We Are:

GitHub is the developer company. We make it easier for developers to be developers: to work together, to solve challenging problems, & to create the worlds most important technologies. We foster a collaborative community that can come togetheras individuals & in teamsto create the future of software & make a difference in the world.

Leadership Principles:

Customer Obsessed - Trust by Default - Ship to Learn - Own the Outcome - Growth Mindset - Global Product, Global Team - Anything is Possible - Practice Kindness

Why You Should Join:

At GitHub, we constantly strive to create an environment that allows our employees (Hubbers) to do the best work of their lives. We've designed one of the coolest workspaces in San Francisco (HQ), where many Hubbers work, snack, & create daily. The rest of our Hubbers work remotely around the globe. Check out an updated list of where we can hire here: https://github.com/about/careers/remote

We are also committed to keeping Hubbers healthy, motivated, focused & creative. We've designed our top-notch benefits program with these goals in mind. In a nutshell, we've built a place where we truly love working, we think you will too.

GitHub is made up of people from a wide variety of backgrounds & lifestyles. We embrace diversity & invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Please note that benefits vary by country. If you have any questions, please don't hesitate to ask your Talent Partner.

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