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Intercom // platform for customer support & feedback
Media, Full Time    Dublin, Ireland    Posted: Thursday, December 02, 2021
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Communication has changed for people. Its changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycleacross acquisition, engagement, & support. Today more than 25,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, & so much more.

What's the opportunity?

At Intercom we believe in the power of producing high quality content to grow our business. Over the past decade Intercom has built a reputation for publishing some of the most thoughtful & insightful content in the software industry with our blog posts, podcasts, and books. Those publications have also generated thousands of new leads for Intercom as weve rapidly grown our business. Were now looking for an Editor to join our team in Dublin & help us take our content marketing to the next level.

You'll be at the forefront of creating impactful lead-generating content for campaigns that bring the Intercom story to life & have a measurable impact on the business's bottom line. This could include writing books, guides, research reports, or exploring new exciting formats that help us meet our campaign goals.

You will also contribute to our flagship blog, Inside Intercom, which is recognized in the industry as a go-to source of invaluable information on sales, marketing, customer support, growth, engineering, product & design. Youll create keyword-focused content & optimize our existing archive of material to help grow our organic search traffic. Youll also have the opportunity to contribute to the Inside Intercom podcast, & a range of other projects that will help attract potential customers to Intercom. 

What will I be doing?

  • Collaborating with colleagues from across marketing to help execute creative & impactful campaigns. You'll be working on helping to create the content to drive lead-generating marketing campaigns, managing third party research & writing books & guides. 

  • Creating some of the most impactful & renowned content marketing materials in our industry (Intercom was recognised as one of the top 50 content marketing brands in the world in 2018). 

  • You will be a leading member of our content production process from drafting articles to researching podcast guests, from brainstorming creative campaign tactics to writing best practice guides.

  • You wont just create great content you also think about how to have an impact on our business.  You will conceive & run projects designed to increase lead generation. You will help define your own goals & contribute to our broader content strategy

  • Helping colleagues from teams around Intercom effectively share their knowledge & insights through a variety of media (articles, bylines, podcasts, video, conference talks, books, guides etc).

What skills do I need?

  • 3+ years professional experience, with at least 1 year in a content marketing role.

  • Proven editing & writing skills with a keen eye for attention to detail. 

  • Experience devising & creating impactful cornerstone content (e.g. books & guides) that generates leads & converts readers into customers.

  • Demonstrated ability to devise & implement successful keyword-driven content strategies to grow organic search traffic. 

  • Proficient with WordPress, Google Docs, & image editing software.

  • Knowledge of B2B/B2C SaaS. Youll know what the latest thinking is, who the influencers are, what the credible conferences are, etc.

  • A qualification in journalism/communications/multimedia would be advantageous but not essential.

  • You excel at collaborating with colleagues to get the job done & thoroughly enjoy being part of a team.

  • You thrive in ambiguous situations & love to build things from scratch.

Bonus skills & attributes

Knowledge of current customer support best practices or experience creating content for this audience. 


We are a well treated bunch, with awesome benefits! If theres something important to you thats not on this list, talk to us! :)

  • Competitive salary & equity in a fast-growing start-up

  • We serve lunch every weekday, plus a variety of snack foods & a fully stocked kitchen

  • Regular compensation reviews - we reward great work!

  • Peace of mind with life assurance, as well as comprehensive health & dental insurance for you & your dependents

  • Open vacation policy & flexible holidays so you can take time off when you need it

  • Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones

  • If youre cycling, weve got you covered on the Cycle-to-Work Scheme. With secure bike storage too 

  • MacBooks are our standard, but were happy to get you whatever equipment helps you get your job done

We are a diverse bunch of people & we want to continue to attract & retain a diverse range of people into our organisation. We're committed to an inclusive & diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

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